Cary, NC

Full-time
10,001+ employees · Insurance

Key Responsibilities

Responsible for day-to-day production management activities including triage and restoration of service of P1 to P4 priority incidents, problems, service requests.
Prioritizes work to meet SLA commitments.
Communicates incidents, problems and escalations to internal and external partners. Escalates issues as required.
Leverage extensive technical and/or business knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities
Advises product owners on enhancements to applications to maximize operational efficiency and ensure application stability
Acts as an acknowledged resource for less experienced staff and to assist colleagues on other teams
Interacts with vendor consultants to identify and implement solutions for optimizing operating efficiency of production systems and processes

Essential Business Experience and Technical Skills:

Required:

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Engineering or other related field, or equivalent demonstrated work experience.
4-7 years Platform Support experience, or comparable business and technical experience, with System Development Life Cycle knowledge and experience, or comparable methodologies.
Ability to quickly understand the Business context of the Platform as well as the overall technical architecture.
Experience with Microsoft Suite of Applications (Word, Excel, PowerPoint, and Visio or other workflow/routing design tools).
Excellent verbal and written communication skills with attention to detail, as well as professionalism and time/task management skills; ability to establish strong working relationships.
Ability to collaborate in a matrixed environment to achieve a shared goa

Position: Remote

Coordinate and facilitate exchange meetings to determine needs of customers, as well as to determine the impact of changes
Collaborate with Visual/UI team to create wireframes for the user stories and review them with users and gather feedback
Collaborate with Visual/UI designers and add/update stories based on user response
Work with the scrum master, customers and developers to write user stories which are independent, negotiable, valuable, estimable, small and testable
Documents workflows and processes based on requirements.
Work with stakeholders and the project team to prioritize collected requirements.
Provides training and demonstrations as required.
Oversee requirements tracking process, and communicate status to customers
Support the collection and reporting of requirements related metrics
Verify completion of requirements with customer and service providers, ensuring expectations are appropriately met
Responsible for ensuring user stories include validation criteria which reasonably covers all areas necessary to complete testing of the new functionality
Act as an interface and customer advocate to ensure customer, stakeholder and user needs are being addressed.
Collaborate with and support developers during their design and development efforts to provide support for their analysis of the story
Participate as a member of the development team
Improve and expand knowledge and skills sets with regards to current trends and changes in software development industry and be up to date with latest design trends
Proactively contribute to the quality of the product by seeking and proposing new or alternate approaches to address the requirements
Participate in sprint planning, sprint reviews, scrum meetings and other agile activities
Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.
Qualifications:
5+ years of relevant applications/systems requirements and modeling experience.
3+ years of experience on the technical aspects of applications development projects through the full system development life cycle.
Bachelor's Degree in a related technical discipline, or the equivalent combination of education, professional training or work experience.
Experience in modern requirement gathering techniques, including creation of user stories, epics, and themes.
Experience with agile, iterative cycles (sprints).