Cary, NC
Full-time
10,001+ employees · Insurance
Key Responsibilities
Responsible for day-to-day production management activities including triage and restoration of service of P1 to P4 priority incidents, problems, service requests.
Prioritizes work to meet SLA commitments.
Communicates incidents, problems and escalations to internal and external partners. Escalates issues as required.
Leverage extensive technical and/or business knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities
Advises product owners on enhancements to applications to maximize operational efficiency and ensure application stability
Acts as an acknowledged resource for less experienced staff and to assist colleagues on other teams
Interacts with vendor consultants to identify and implement solutions for optimizing operating efficiency of production systems and processes
Essential Business Experience and Technical Skills:
Required:
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Engineering or other related field, or equivalent demonstrated work experience.
4-7 years Platform Support experience, or comparable business and technical experience, with System Development Life Cycle knowledge and experience, or comparable methodologies.
Ability to quickly understand the Business context of the Platform as well as the overall technical architecture.
Experience with Microsoft Suite of Applications (Word, Excel, PowerPoint, and Visio or other workflow/routing design tools).
Excellent verbal and written communication skills with attention to detail, as well as professionalism and time/task management skills; ability to establish strong working relationships.
Ability to collaborate in a matrixed environment to achieve a shared goa
Full-time
10,001+ employees · Insurance
Key Responsibilities
Responsible for day-to-day production management activities including triage and restoration of service of P1 to P4 priority incidents, problems, service requests.
Prioritizes work to meet SLA commitments.
Communicates incidents, problems and escalations to internal and external partners. Escalates issues as required.
Leverage extensive technical and/or business knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities
Advises product owners on enhancements to applications to maximize operational efficiency and ensure application stability
Acts as an acknowledged resource for less experienced staff and to assist colleagues on other teams
Interacts with vendor consultants to identify and implement solutions for optimizing operating efficiency of production systems and processes
Essential Business Experience and Technical Skills:
Required:
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Engineering or other related field, or equivalent demonstrated work experience.
4-7 years Platform Support experience, or comparable business and technical experience, with System Development Life Cycle knowledge and experience, or comparable methodologies.
Ability to quickly understand the Business context of the Platform as well as the overall technical architecture.
Experience with Microsoft Suite of Applications (Word, Excel, PowerPoint, and Visio or other workflow/routing design tools).
Excellent verbal and written communication skills with attention to detail, as well as professionalism and time/task management skills; ability to establish strong working relationships.
Ability to collaborate in a matrixed environment to achieve a shared goa
Cary, NC
Full-time
10,001+ employees · Insurance
Key Responsibilities
Responsible for day-to-day production management activities including triage and restoration of service of P1 to P4 priority incidents, problems, service requests.
Prioritizes work to meet SLA commitments.
Communicates incidents, problems and escalations to internal and external partners. Escalates issues as required.
Leverage extensive technical and/or business knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities
Advises product owners on enhancements to applications to maximize operational efficiency and ensure application stability
Acts as an acknowledged resource for less experienced staff and to assist colleagues on other teams
Interacts with vendor consultants to identify and implement solutions for optimizing operating efficiency of production systems and processes
Essential Business Experience and Technical Skills:
Required:
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Engineering or other related field, or equivalent demonstrated work experience.
4-7 years Platform Support experience, or comparable business and technical experience, with System Development Life Cycle knowledge and experience, or comparable methodologies.
Ability to quickly understand the Business context of the Platform as well as the overall technical architecture.
Experience with Microsoft Suite of Applications (Word, Excel, PowerPoint, and Visio or other workflow/routing design tools).
Excellent verbal and written communication skills with attention to detail, as well as professionalism and time/task management skills; ability to establish strong working relationships.
Ability to collaborate in a matrixed environment to achieve a shared goa
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