St Louis, MO On-site

Full-time · Director
1,001-5,000 employees · Hospitals and Health Care

What You’ll Do

Define product roadmap for the next 12 months
Solicit, define, and manage requirements for both internally and externally developed projects
Oversees the creation, refinement, and prioritization of the product backlog according to business and product strategy
Sets sprint goals and contributes to the overall product vision
Assists with the elaboration of epics, themes and writing user stories of agreed upon scope
Plays a key part of development events including planning, refinement, review, retrospective, sprints, and daily scrums
Works closes with Development Leads and Scrum Masters to evaluate the product progress at the end of every sprint and accepts or rejects completed stories
Communicates project status to leadership and project stakeholders
Coordinate Business Implementation, UAD and leads review meetings to demonstrate enhancements/new features and obtain stakeholder signoffs

What You’ll Need

High School Diploma or G.E.D
Bachelor’s degree in technical or business disciplines preferred; willing to accept equivalent field experience
3+ years of experience in Product Owner role or in an equivalent role
Experienced in software development methodologies including Agile and scrum processes
Previous experience collaborating with business users, programmers, and quality assurance testers in a corporate environment
Prior experience in product development or product management in an Agile environment

Even better if you have...

Experience in transit, health care insurance or health care industry preferred
Proficiency using Jira preferred
Proven ability to translation product vision into refined stories for development teams
Strong analytical, organizational, management, negotiation, and people skills
Excellent communication skills for technical and non-technical audiences of various levels in the organization
Ability to build collaborative relationships across various levels in the organization
Demonstrated ability to effectively negotiate between competing stakeholders to ensure highest value objectives are met
Ability to lead demos/presentations to all levels within the organization
Possesses a willingness to empower as well as inspire commitment and positive attitude in a team
Ability to be effective in a fast paced, dynamic environment with minimal supervision

West Des Moines, IA On-site

Full-time · Director
1,001-5,000 employees · Hospitals and Health Care

What You’ll Do

Define product roadmap for the next 12 months
Solicit, define, and manage requirements for both internally and externally developed projects
Oversees the creation, refinement, and prioritization of the product backlog according to business and product strategy
Sets sprint goals and contributes to the overall product vision
Assists with the elaboration of epics, themes and writing user stories of agreed upon scope
Plays a key part of development events including planning, refinement, review, retrospective, sprints, and daily scrums
Works closes with Development Leads and Scrum Masters to evaluate the product progress at the end of every sprint and accepts or rejects completed stories
Communicates project status to leadership and project stakeholders
Coordinate Business Implementation, UAD and leads review meetings to demonstrate enhancements/new features and obtain stakeholder signoffs

What You’ll Need

High School Diploma or G.E.D
Bachelor’s degree in technical or business disciplines preferred; willing to accept equivalent field experience
3+ years of experience in Product Owner role or in an equivalent role
Experienced in software development methodologies including Agile and scrum processes
Previous experience collaborating with business users, programmers, and quality assurance testers in a corporate environment
Prior experience in product development or product management in an Agile environment

Even better if you have...

Experience in transit, health care insurance or health care industry preferred
Proficiency using Jira preferred
Proven ability to translation product vision into refined stories for development teams
Strong analytical, organizational, management, negotiation, and people skills
Excellent communication skills for technical and non-technical audiences of various levels in the organization
Ability to build collaborative relationships across various levels in the organization
Demonstrated ability to effectively negotiate between competing stakeholders to ensure highest value objectives are met
Ability to lead demos/presentations to all levels within the organization
Possesses a willingness to empower as well as inspire commitment and positive attitude in a team
Ability to be effective in a fast paced, dynamic environment with minimal supervision

Greater Chennai Area On-site

Full-time
10,001+ employees · Telecommunications

Job Summary

Responsible for planning and designing new software and web applications. Edits new and existing applications. Implements, testing and debugging defined software components. Documents all development activity. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

Supports the architecture, design, development, qualification and deployment of applications consistent with product and technical roadmaps.
Works with engineering project management and principle engineers to deliver applications that meet or exceed product requirements, project schedules and reliability.
Develops and applies performance and bandwidth models for interactive applications to document network impacts.
Works with the product development and operations teams to define technical requirements to accompany existing product and operation requirements. Designs and develops use cases in support of the technical requirements. Transforms technical requirements into architectures.
Defines and documents a detailed design to meet technical requirements and architecture.
Assists in vendor technical selection and management including input to specifications and vendor evaluation. Interfaces with outside teams in the development of internal and third-party software to support the detailed designs.
Interfaces with Company test teams to validate Company test plans and procedures are representative of fully exercising and validating the product features and capabilities.
Works closely with development, integration and test teams to ensure product quality. Prepares deliverables for trial and market readiness.
Drives the continuous improvement of deployed systems by consistently looking for ways to reduce costs and improve efficiency.
Supports operations by providing deployment and sustained engineering support for all responsible systems and technologies. Diagnoses and resolves escalated field issues.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Responsibilities:

Conduct testing of completed applications, websites, and software to assess user experience
Seek to enhance the user experience by creating seamless navigation through various digital programs and interfaces
Use coding to develop the aesthetics implemented within a website or product, from the layout menus and drop-down options to colors and fonts
Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork
Develop overall concepts for improving the user experience within a business webpage or product, ensuring all interactions are intuitive and convenient for customers
Collaborate with back-end web developers and programmers to improve the usability

San Diego, CA

Full-time
5,001-10,000 employees · Entertainment Providers

Job Description:
The “MLB-The Show” development team needs a Quality Assurance Analyst to help with the development and testing of our software and server based product. We’re looking for a proactive, self-driven candidate who is also a team player. Strong interpersonal, facilitation, strong oral and written communication, and project management skills a must.

Qualifications:
Strong communication and organization skills
Experience working with programmers, artists and designers.
Experience with MS Office, Email, presentations, bug tracking software (JIRA), agile/scrum management software (JIRA, Miro, or RealTime Boards).
Awareness of specific development tools including PerForce and Tsunami.
Expertise in remote team management.
Experience in advanced level testing techniques.
BS Cognitive Science, Computer Science, Communications, BA in Project Management, Business Intelligence, or QA related field preferred.

Responsibilities:
Primary ownership, administration and communication of all QA related project data and associated risks for the MLB The Show development project.
Collaborate work across disciplines within the development team to help drive our project to completion.
Ensuring process and Quality Assurance related issues are communicated and addressed by engineers, programmers and other team members.
Interact on a day-to-day basis on production tasks with our internal team in all aspects of development - animation, art, design, outsourcing, tech, etc.
Provide regular status updates to department manager, production supervisors, and members of the production group as requested
Assisting and participating with scrum/schedule management.
Contribute ideas and collation of ideas for new concepts, features and designs.
Assist with milestone and schedule management, including review meetings.
Help with new initiatives and programs related to online and live content.

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat.
Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Meet and exceed established benchmarks and expectations
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
Stay current on all key support topics, including product knowledge and required technical and soft skills
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
Provide expert, top quality customer support, including professional, courteous and timely communication during all levels of interaction.
All other duties as assigned
Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications Include
2-5 years’ prior experience in a technical support role
Minimum 1 year experience in an escalations role
Proficient in Microsoft Office suite
Salesforce experience required (and Bomgar preferred)
Working knowledge of Jira and API
Familiarity with Cloud based technologies
Basic knowledge and understanding of SQL queries and relational databases
Strong attention to detail and time management.
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience, Bachelor’s degree preferred