Los Angeles Metropolitan Area Hybrid

Full-time · Mid-Senior level
1,001-5,000 employees · Advertising Services

Job Summary

The Application Support Specialist is an integral member of our Application Support team, reporting into the VP of Application Support. The role is responsible for focusing on creating and maintaining security profiles for SBMS, Spectra OX and Prisma, our Digital Media Management platform. This includes identifying, defining, and implementing groups and their corresponding user-profiles for both the Agency’s employees, as well as external parties. Liaising with our Business, Financial, and Media Operations teams will be essential for the creation and adherence to company policies and procedures. The Specialist is also responsible for resolving all first and second level application support requests submitted through neXus for our media and business critical applications. Support includes, but is not limited, to proactive internal client assistance and guidance, problem analysis, tracking the issue through resolution, comprehensive reporting and identifying user issues. The Specialist must deliver on commitments, communicate effectively and strive to improve upon the best practices of the department to ensure an efficient and controlled application environment.

Main Duties and Responsibilities

80% Day-to-Day Application Support

o Responsible for managing all application support requests and error reports.

o Implement and manage support process and delivery, ensuring that the most efficient and correct solutions are provided for all application service requests in both NY and LA.

o Develop and maintain technical ‘how to’ documents and installation guides for day to day (recurring) application service requests.

o Monitor, manage and provide weekly reporting of ticket status, escalations, issues, etc.

o Provide ‘top tier’ technical and non-technical support for all users as required.

o Provide technical and customer relations leadership as needed with a focus on service quality.

o UAT and application upgrade activities during normal business hours and weekends is required.

o Manage and implement work related goals established by the VP of Application Support.

20% Security Support

o Audits and provisioning of licensing for internal tooling such as Jira, Smartsheet, Client Security Portal (CSP) & Vendor Portal.

o Collaborate with internal stakeholders on media application security processes.

o Develop and maintain security profiles groups and settings.

o Ability to troubleshoot security issues.

o Advise and support internal teams during internal and external audits.

Pune, Maharashtra, India On-site

Full-time
10,001+ employees · Financial Services

We are currently seeking an experienced professional to join our team in the role of Software Engineer

In this role, you will:

Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
Liaise with other engineers, architects and business stakeholders to understand and drive the product or service's direction
Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data
Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality
Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge
Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change
Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team
Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable

Requirements

To be successful in this role, you should meet the following requirements:

Strong in core Java and object oriented programming
Automated integration test cases
Unit test cases using mock
Good Unix/Shell script knowledge
Basic understanding of CI/CD pipeline, Data Structures, Algorithms, Unix, Spring, PL/SQL, REST API
Understanding of memory/cpu issues analysis
Having exposure to App Dynamics like tools for troubleshooting issues
Hands on knowledge using Jenkins templates
Proficient in managing Source Control tools e.g. Git / SVN / RTC etc.
Experience in Jira admin/customization activities like workflow management.
Knowledge of Git, Jenkins & Jira integration.
Experience with WebSphere, Liberty and Databases (DB2 preferred).
Understanding of Automated Unit Tests, Dependency management tools (Nexus), Sonar Quality Dashboards etc.
Understanding of application security concepts –SAST/DAST/IAST, OWASP, vulnerability management.

Telangana, India

Full-time · Mid-Senior level
10,001+ employees · Financial Services

In this role, you will:

Lead complex technology initiatives including those that are companywide with broad impact
Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
Design, code, test, debug, and document for projects and programs
Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
Lead projects, teams, or serve as a peer mentor
Influence and train the team to have a testing mind set and help them in Test Automations
Develop, direct, and assist in the preparation of moderately complex computer solutions in the maintenance and modification of new and currently used applications.
Play a technical SME role and participate in code reviews, design reviews, internal testing sign off for deliverables from EGS.
Analyze requirements and provide development estimates across project and BAU activities
Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
Review Requirements Documents and develop implementation strategies that preserve the availability, performance, integrity, stability, and scalability of systems
Produce architecture and design documents to effectively communicate the solution to the business and provide direction for the development teams and infrastructure partners
Ensuring quality and security of the solutions and address any remediation as needed
Collaborate with the engineering team counter parts to analyze, investigate and resolve open issues. Also, provide technical expertise to support team during incident/problem resolution.
Research new innovative tools and technologies and lead proof-of-concepts to drive adoption
Understand, manage and document the solutions suiting to non-functional requirements
Required Qualifications:
At least 12+ years of hands on experience on application development and implementation experience using Java/J2EE, Spring- Framework v3 or newer - Spring Core, Spring Data, Spring Security, Spring AOP and Spring MVC, Javascript, Javascript Frameworks - React, JPA and Oracle SQL,Experience with RESTful Web services.
2+ years extensive working experience on Pivotal Cloud Foundry (PCF).
2+ years of hands-on development with ReactJS, Redux.
2+ years of experience in Test-driven development.
Experience in writing ES6 Javascript code.
Experience with NodeJS (specifically NPM)
Experience in using WebPack
Experience with jUnit
Experience with Subversion, Github
Experience with Maven or Gradle
Experience in planning, definition, and high-level solution design and exploring alternative solutions
Effective collaboration with team members to define System Specification and Design Workshops
Should evaluate emerging technology and recommend best practices for the completeness of solution
Experience with deploying applications in Pivotal Cloud Foundry, WebSphere Application Server or Tomcat
Experience identifying and remediating security vulnerabilities, mitigation experience with Open Web Application Security Project (OWASP) Top 10
Should be well versed with test driven development and be knowledgeable on associated tools and practices
Should be able to understand business requirements and translate to technical design
Strong verbal and written communication skills
Ability to work independently with minimum supervision.
Ability to Work directly with US partner teams
Ability to lead by example, motivating team to produce excellent results
Should be good with SDLC processes and agile methodologies
Desired Qualifications:
Experience with SONAR and Fortify
Experience with Clean Coding concepts
Working knowledge of IDEs like Eclipse IDE,VSCode IDE
Working knowledge of Agile tools like Jira, Confluence