Los Angeles Metropolitan Area Hybrid
Full-time · Mid-Senior level
1,001-5,000 employees · Advertising Services
Job Summary
The Application Support Specialist is an integral member of our Application Support team, reporting into the VP of Application Support. The role is responsible for focusing on creating and maintaining security profiles for SBMS, Spectra OX and Prisma, our Digital Media Management platform. This includes identifying, defining, and implementing groups and their corresponding user-profiles for both the Agency’s employees, as well as external parties. Liaising with our Business, Financial, and Media Operations teams will be essential for the creation and adherence to company policies and procedures. The Specialist is also responsible for resolving all first and second level application support requests submitted through neXus for our media and business critical applications. Support includes, but is not limited, to proactive internal client assistance and guidance, problem analysis, tracking the issue through resolution, comprehensive reporting and identifying user issues. The Specialist must deliver on commitments, communicate effectively and strive to improve upon the best practices of the department to ensure an efficient and controlled application environment.
Main Duties and Responsibilities
80% Day-to-Day Application Support
o Responsible for managing all application support requests and error reports.
o Implement and manage support process and delivery, ensuring that the most efficient and correct solutions are provided for all application service requests in both NY and LA.
o Develop and maintain technical ‘how to’ documents and installation guides for day to day (recurring) application service requests.
o Monitor, manage and provide weekly reporting of ticket status, escalations, issues, etc.
o Provide ‘top tier’ technical and non-technical support for all users as required.
o Provide technical and customer relations leadership as needed with a focus on service quality.
o UAT and application upgrade activities during normal business hours and weekends is required.
o Manage and implement work related goals established by the VP of Application Support.
20% Security Support
o Audits and provisioning of licensing for internal tooling such as Jira, Smartsheet, Client Security Portal (CSP) & Vendor Portal.
o Collaborate with internal stakeholders on media application security processes.
o Develop and maintain security profiles groups and settings.
o Ability to troubleshoot security issues.
o Advise and support internal teams during internal and external audits.
Full-time · Mid-Senior level
1,001-5,000 employees · Advertising Services
Job Summary
The Application Support Specialist is an integral member of our Application Support team, reporting into the VP of Application Support. The role is responsible for focusing on creating and maintaining security profiles for SBMS, Spectra OX and Prisma, our Digital Media Management platform. This includes identifying, defining, and implementing groups and their corresponding user-profiles for both the Agency’s employees, as well as external parties. Liaising with our Business, Financial, and Media Operations teams will be essential for the creation and adherence to company policies and procedures. The Specialist is also responsible for resolving all first and second level application support requests submitted through neXus for our media and business critical applications. Support includes, but is not limited, to proactive internal client assistance and guidance, problem analysis, tracking the issue through resolution, comprehensive reporting and identifying user issues. The Specialist must deliver on commitments, communicate effectively and strive to improve upon the best practices of the department to ensure an efficient and controlled application environment.
Main Duties and Responsibilities
80% Day-to-Day Application Support
o Responsible for managing all application support requests and error reports.
o Implement and manage support process and delivery, ensuring that the most efficient and correct solutions are provided for all application service requests in both NY and LA.
o Develop and maintain technical ‘how to’ documents and installation guides for day to day (recurring) application service requests.
o Monitor, manage and provide weekly reporting of ticket status, escalations, issues, etc.
o Provide ‘top tier’ technical and non-technical support for all users as required.
o Provide technical and customer relations leadership as needed with a focus on service quality.
o UAT and application upgrade activities during normal business hours and weekends is required.
o Manage and implement work related goals established by the VP of Application Support.
20% Security Support
o Audits and provisioning of licensing for internal tooling such as Jira, Smartsheet, Client Security Portal (CSP) & Vendor Portal.
o Collaborate with internal stakeholders on media application security processes.
o Develop and maintain security profiles groups and settings.
o Ability to troubleshoot security issues.
o Advise and support internal teams during internal and external audits.
Los Angeles Metropolitan Area Hybrid
Full-time · Mid-Senior level
1,001-5,000 employees · Advertising Services
Job Summary
The Application Support Specialist is an integral member of our Application Support team, reporting into the VP of Application Support. The role is responsible for focusing on creating and maintaining security profiles for SBMS, Spectra OX and Prisma, our Digital Media Management platform. This includes identifying, defining, and implementing groups and their corresponding user-profiles for both the Agency’s employees, as well as external parties. Liaising with our Business, Financial, and Media Operations teams will be essential for the creation and adherence to company policies and procedures. The Specialist is also responsible for resolving all first and second level application support requests submitted through neXus for our media and business critical applications. Support includes, but is not limited, to proactive internal client assistance and guidance, problem analysis, tracking the issue through resolution, comprehensive reporting and identifying user issues. The Specialist must deliver on commitments, communicate effectively and strive to improve upon the best practices of the department to ensure an efficient and controlled application environment.
Main Duties and Responsibilities
80% Day-to-Day Application Support
o Responsible for managing all application support requests and error reports.
o Implement and manage support process and delivery, ensuring that the most efficient and correct solutions are provided for all application service requests in both NY and LA.
o Develop and maintain technical ‘how to’ documents and installation guides for day to day (recurring) application service requests.
o Monitor, manage and provide weekly reporting of ticket status, escalations, issues, etc.
o Provide ‘top tier’ technical and non-technical support for all users as required.
o Provide technical and customer relations leadership as needed with a focus on service quality.
o UAT and application upgrade activities during normal business hours and weekends is required.
o Manage and implement work related goals established by the VP of Application Support.
20% Security Support
o Audits and provisioning of licensing for internal tooling such as Jira, Smartsheet, Client Security Portal (CSP) & Vendor Portal.
o Collaborate with internal stakeholders on media application security processes.
o Develop and maintain security profiles groups and settings.
o Ability to troubleshoot security issues.
o Advise and support internal teams during internal and external audits.
0 Comments
0 Shares
Arabic
French
Spanish
Portuguese
Deutsch
Turkish
Dutch
Italiano
Russian
Romaian
Portuguese (Brazil)
Greek