Jira Admin

Location: 100% remote

Duration: 12+ months

What you will do:

Provide application support for JIRA to Engineering and the rest of the business

Onboard new teams to JIRA and help existing teams optimize their workflows

Analyze requests for new JIRA functionality, implement new features, triage incoming support requests and handle or route appropriately

Provide systems-level support for the Atlassian (JIRA and Confluence) service and underlying apps (such as Insight, advanced roadmaps, etc.)dependencies

Champion process improvement with customer teams and provide best practices when requirements are vague or inefficient

Skills:

REQUIRED SKILLS:

Extensive experience as a JIRA administrator, with hands-on experience configuring and supporting the application

Extensive experience with scripting and programming such as Python, Groovy and BASH

Deep knowledge of custom workflows, configuring screens, fields, project schemes, and ScriptRunner for JIRA

Familiar with the Atlassian product life-cycle as it relates to upgrades and installing/configuring new add-ons

UNIX and network fundamentals desired (particularly in AWS environments) and experience with modern systems management tools like ansible, and Docker

Strong collaboration and customer service skills with the ability to build trust among IT and customer stakeholders

EXPERIENCE:

4 Year/Bachelor’s degree or equivalent work experience (1 – 3 years of experience in lieu of Bachelor’s) in Computer Science, Computer Information Systems, Information Systems, Information Technology or Computer Engineering or equivalent work experience

Experience administering and managing JIRA Data Center

Experience with scripting and programming such as Python, Groovy and BASH

Experience with Linux Administration

Experience with migration to atlassian cloud is a plus