Milwaukee, WI 53208

Full Job Description
Applications accepted from current WCS staff only.

Position Summary: This position assists and supports the Bakari Center Program Manager to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through Evidenced Based Practices and evaluation. The Center is licensed under DCF 52 to provide a Type II residential treatment facility for 24 youth (ages 12-17). Residents include adjudicated youth under Department supervision including youth in the Milwaukee County Accountability Program; Multi-system youth (Delinquency and CHIPS) in transition; Wraparound Milwaukee youth; Youth who are receiving Aftercare upon release from a juvenile correctional facility; and, Other youth as approved by DCSD.

Essential Functions:
1. Assist Residential Care Center Program Manager to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements.
2. Daily monitoring of Medication Administration Records.
3. Dispense medications to youth as scheduled in accordance with Bakari Center policies and procedures including accurate documentation.
4. Ensure that the Center’s food service meets the requirements of DCF 52.
5. Conduct electronic and/or paper file audits on staff and youth records.
6. Conduct facility audits to ensure compliance with DCF 52.
7. Develop, implement, and monitor an ordering system for Bakari Center supplies.
8. Develop and support the implementation of the daily activity schedule.
9. Develop template/model for program plans, goals, and policies and procedures in conjunction with Program Manager.
10. Develop training plans for new staff and assist in facilitating training.
11. Monitor fidelity to treatment model and evidence-based practices.
12. Ensure that services reflects the objectives of the treatment model and includes significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for a high-risk, vulnerable youth population.
13. Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers.
14. Keep appropriate documentation for all funding sources.
15. Uphold and promote a positive and supportive culture for youth and staff.
16. Maintain client confidentiality within all written and verbal communications
17. Adhere to state licensing requirements.
18. Adhere to WCS Policies and Procedures.
19. Other duties as assigned.

Job Qualifications:

Minimal Qualifications:

Minimum of a high school diploma or equivalent.


One year minimum of social service program experience.


Experience monitoring client services, program compliance, and quality assurance.

Milwaukee, WI 53208

Full Job Description
Applications accepted from current WCS staff only.

Position Summary: This position assists and supports the Bakari Center Program Manager to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through Evidenced Based Practices and evaluation. The Center is licensed under DCF 52 to provide a Type II residential treatment facility for 24 youth (ages 12-17). Residents include adjudicated youth under Department supervision including youth in the Milwaukee County Accountability Program; Multi-system youth (Delinquency and CHIPS) in transition; Wraparound Milwaukee youth; Youth who are receiving Aftercare upon release from a juvenile correctional facility; and, Other youth as approved by DCSD.

Essential Functions:
1. Assist Residential Care Center Program Manager to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements.
2. Daily monitoring of Medication Administration Records.
3. Dispense medications to youth as scheduled in accordance with Bakari Center policies and procedures including accurate documentation.
4. Ensure that the Center’s food service meets the requirements of DCF 52.
5. Conduct electronic and/or paper file audits on staff and youth records.
6. Conduct facility audits to ensure compliance with DCF 52.
7. Develop, implement, and monitor an ordering system for Bakari Center supplies.
8. Develop and support the implementation of the daily activity schedule.
9. Develop template/model for program plans, goals, and policies and procedures in conjunction with Program Manager.
10. Develop training plans for new staff and assist in facilitating training.
11. Monitor fidelity to treatment model and evidence-based practices.
12. Ensure that services reflects the objectives of the treatment model and includes significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for a high-risk, vulnerable youth population.
13. Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers.
14. Keep appropriate documentation for all funding sources.
15. Uphold and promote a positive and supportive culture for youth and staff.
16. Maintain client confidentiality within all written and verbal communications
17. Adhere to state licensing requirements.
18. Adhere to WCS Policies and Procedures.
19. Other duties as assigned.

Job Qualifications:

Minimal Qualifications:

Minimum of a high school diploma or equivalent.


One year minimum of social service program experience.


Experience monitoring client services, program compliance, and quality assurance.