Charlotte, NC On-site

Full-time · Entry level
10,001+ employees · Telecommunications

Major Duties And Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience and the needs of internal clients and projects.

Configure mobile back office applications.

Gather, analyze, refine, validate, document and maintain complex systems requirements for requests related to billing systems and reporting needs.

Analyze system interdependencies, system requirements, risks, and risk mitigations that could impact or be impacted by the delivery of new products, services, processes and/or support technologies including assessing and communicating impacts of systems changes and/or outages/risks to the business.

Define, document, implement, communicate and track related systems rules, policies and configurations.

Make recommendations based on data for process improvement and strategic business decision making.

Deliver on project commitments and assists team members to ensure timely project completion.

Understand policies, procedures, and practices for analysis of business performance and impact.

Create change requests that illustrate and explain any alterations to be made in the Billing system. Examples include new automations such as applying credits, changes to accounts, audit data pulls etc.

Manage, validate and document any changes to the Billing system.

Ensure that all changes made to the Billing system are consistent with the approved change request.

Ensure full compliance of all audit requirements.

Assure timely completion of all assigned projects and ensures that the results are of a consistently high quality and meets or exceed the business need.

Research and resolve ticket requests from end users that relate to billing issues.

Work cooperatively with other department resources to accomplish objectives.

Perform other duties as requested or assigned by management.

Required Qualifications

Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Experience related to software development

Experience related to SQL and Microsoft Office productsAbility to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to work independently
Charlotte, NC On-site Full-time · Entry level 10,001+ employees · Telecommunications Major Duties And Responsibilities Actively and consistently support all efforts to simplify and enhance the customer experience and the needs of internal clients and projects. Configure mobile back office applications. Gather, analyze, refine, validate, document and maintain complex systems requirements for requests related to billing systems and reporting needs. Analyze system interdependencies, system requirements, risks, and risk mitigations that could impact or be impacted by the delivery of new products, services, processes and/or support technologies including assessing and communicating impacts of systems changes and/or outages/risks to the business. Define, document, implement, communicate and track related systems rules, policies and configurations. Make recommendations based on data for process improvement and strategic business decision making. Deliver on project commitments and assists team members to ensure timely project completion. Understand policies, procedures, and practices for analysis of business performance and impact. Create change requests that illustrate and explain any alterations to be made in the Billing system. Examples include new automations such as applying credits, changes to accounts, audit data pulls etc. Manage, validate and document any changes to the Billing system. Ensure that all changes made to the Billing system are consistent with the approved change request. Ensure full compliance of all audit requirements. Assure timely completion of all assigned projects and ensures that the results are of a consistently high quality and meets or exceed the business need. Research and resolve ticket requests from end users that relate to billing issues. Work cooperatively with other department resources to accomplish objectives. Perform other duties as requested or assigned by management. Required Qualifications Skills / Abilities and Knowledge Ability to read, write, speak and understand English Experience related to software development Experience related to SQL and Microsoft Office productsAbility to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Ability to work independently
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