Location
Type
Status
Open
Portland, OR
Full-time · Associate
1,001-5,000 employees · Software Development
What you'll do
Lead/manage all capabilities of the Atlassian ecosystem (including add-ons, screens, workflows, schemas, fields, permissions, and notifications)
Provide enterprise level technical support for Jira Data Center and Cloud instances, and other products like Confluence Cloud, to our internal customers in the Product Organization
Build a deep understanding of stakeholder use cases and determine ways to optimize and improve setup and workflows for our tools. Map current processes and establish goals for improving, automating and increasing the technical agility of the organization driving towards the best solutions.
Work cross-functionally with stakeholders to deeply understand the requirements and ensure a seamless experience and timely delivery of projects for our end users
Provide assistance in the management and support of integrations between tools in the development landscape including : Jira, Confluence, and integrations with other major systems, tools, and add-ons ex: Slack and GitHub Enterprise
Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications via REST APIs
This role requires
5+ years experience of SaaS enterprise tools support. Experience supporting and maintaining enterprise level applications
5+ years experience as a Jira / Atlassian Administrator
Bachelor of Science in Computer Science, Engineering or a related technical role or equivalent experience
Experience administering Jira / Confluence environments with a mixture of on-premises and cloud
Proficient in documenting and maintaining configuration and process information
Familiar with Java, JavaScript, SQL and REST APIs
Experience administering JIRA, Confluence and with Jira Version upgrades
Ability to write custom JQL (Jira Query Language)
Problem-solver and can use sound analytical skills in troubleshooting application issues and problem resolution in a timely manner
Ability to prioritize and self manage work from a support queue
A forward looking attitude for troubleshooting, future state planning, and best practices
Advanced Experience in Automation tools like Script runner and Automation for Jira
Bonus points if you have
Atlassian Certified Professional
Experience with Web Programming languages (Java, JavaScript)
Experience with Performance troubleshooting and Performance tuning
Full-time · Associate
1,001-5,000 employees · Software Development
What you'll do
Lead/manage all capabilities of the Atlassian ecosystem (including add-ons, screens, workflows, schemas, fields, permissions, and notifications)
Provide enterprise level technical support for Jira Data Center and Cloud instances, and other products like Confluence Cloud, to our internal customers in the Product Organization
Build a deep understanding of stakeholder use cases and determine ways to optimize and improve setup and workflows for our tools. Map current processes and establish goals for improving, automating and increasing the technical agility of the organization driving towards the best solutions.
Work cross-functionally with stakeholders to deeply understand the requirements and ensure a seamless experience and timely delivery of projects for our end users
Provide assistance in the management and support of integrations between tools in the development landscape including : Jira, Confluence, and integrations with other major systems, tools, and add-ons ex: Slack and GitHub Enterprise
Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications via REST APIs
This role requires
5+ years experience of SaaS enterprise tools support. Experience supporting and maintaining enterprise level applications
5+ years experience as a Jira / Atlassian Administrator
Bachelor of Science in Computer Science, Engineering or a related technical role or equivalent experience
Experience administering Jira / Confluence environments with a mixture of on-premises and cloud
Proficient in documenting and maintaining configuration and process information
Familiar with Java, JavaScript, SQL and REST APIs
Experience administering JIRA, Confluence and with Jira Version upgrades
Ability to write custom JQL (Jira Query Language)
Problem-solver and can use sound analytical skills in troubleshooting application issues and problem resolution in a timely manner
Ability to prioritize and self manage work from a support queue
A forward looking attitude for troubleshooting, future state planning, and best practices
Advanced Experience in Automation tools like Script runner and Automation for Jira
Bonus points if you have
Atlassian Certified Professional
Experience with Web Programming languages (Java, JavaScript)
Experience with Performance troubleshooting and Performance tuning
Portland, OR
Full-time · Associate
1,001-5,000 employees · Software Development
What you'll do
Lead/manage all capabilities of the Atlassian ecosystem (including add-ons, screens, workflows, schemas, fields, permissions, and notifications)
Provide enterprise level technical support for Jira Data Center and Cloud instances, and other products like Confluence Cloud, to our internal customers in the Product Organization
Build a deep understanding of stakeholder use cases and determine ways to optimize and improve setup and workflows for our tools. Map current processes and establish goals for improving, automating and increasing the technical agility of the organization driving towards the best solutions.
Work cross-functionally with stakeholders to deeply understand the requirements and ensure a seamless experience and timely delivery of projects for our end users
Provide assistance in the management and support of integrations between tools in the development landscape including : Jira, Confluence, and integrations with other major systems, tools, and add-ons ex: Slack and GitHub Enterprise
Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications via REST APIs
This role requires
5+ years experience of SaaS enterprise tools support. Experience supporting and maintaining enterprise level applications
5+ years experience as a Jira / Atlassian Administrator
Bachelor of Science in Computer Science, Engineering or a related technical role or equivalent experience
Experience administering Jira / Confluence environments with a mixture of on-premises and cloud
Proficient in documenting and maintaining configuration and process information
Familiar with Java, JavaScript, SQL and REST APIs
Experience administering JIRA, Confluence and with Jira Version upgrades
Ability to write custom JQL (Jira Query Language)
Problem-solver and can use sound analytical skills in troubleshooting application issues and problem resolution in a timely manner
Ability to prioritize and self manage work from a support queue
A forward looking attitude for troubleshooting, future state planning, and best practices
Advanced Experience in Automation tools like Script runner and Automation for Jira
Bonus points if you have
Atlassian Certified Professional
Experience with Web Programming languages (Java, JavaScript)
Experience with Performance troubleshooting and Performance tuning
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