Pune, Maharashtra, India On-site

Full-time · Associate
10,001+ employees · Financial Services

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Introduction

The person will be responsible for leading & supporting the team in technical build & implementation activities for Alerts & Notifications and work across releases for applications for different business functions across BUK.
The role will require work to be undertaken on multiple releases at a time, collaborating with Designers, PMs and developers as well as support and Infrastructure teams during and for the release of software components within the project scope, ensuring quality and timeliness of the delivery.
Manage/ escalate risks and issues through to resolution. Implement solutions to prevent repetition of known issues/ risks and share knowledge of lessons learned.
Manage day to day activities, setting work priorities, personal development plans, providing training and development opportunities of all direct reports

What will you be doing?

Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed/accuracy
Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution
Adhere to quality control discipline, procedures and checks at all times
Day to day query resolution, with upward escalation of more complex queries to the management team
Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage/fraud.
Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
Thorough solution of queries & identify improvements to processes
Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions
Knowledge of risk awareness, audit disciplines and controls

What We’re Looking For

Java / J2EE
Oracle/MySQL/MongoDB
Spring Framework
UI Technologies - JSP, HTML, JavaScript, CSS
Apache Tomcat/JBOSS/WAS
Development tools such as Eclipse, Maven, IntelliJ IDEA, Bitbucket/Git, and Crucible
Testing frameworks like JUnit and mocking techniques.
UI Technologies - JSP, HTML, JavaScript, CSS
Repository: GIT/GIT HUB
Cloud: Azure/AWS/Google Cloud
JIRA, Confluence