Bengaluru, Karnataka, India Hybrid

Contract · Associate
51-200 employees · Internet Publishing

Minimum Qualifications

Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field or equivalent experience
0-3+ years of experience in Help Desk/Technical Support using Atlassian products
A foundational understanding of Jira and Confluence
Deals well with ambiguous or undefined problems; ability to think abstractly and guide others
Great interpersonal skills
Ability to articulate technical topics to non-technical audiences both in writing and in diagrams and person
Willing to flex your behavioral style to meet the needs of the team or work at hand
Confident of your skills, abilities and willing to share what you know, while learning from others
Familiarity with agile methodologies and ability to work in a scrum team

Responsibilities

Operate, maintain, and troubleshoot Jira and Confluence, part of the Atlassian product suite
Interact and support customer’s ad-hoc questions through Slack and other platforms
Assist customers with board configurations and tune JQL queries
Investigate and remedy customer access and permissions issues
Help customers with plug-in usage related questions
Install, test, and implement new versions of tools and apps in Jira and Confluence
Create simple Jira workflows including project workflows, screen schemes, permission schemes, and notification schemes
Troubleshoot integrations to Jira and Confluence from numerous external systems
Take corrective action to avert system degradations or possible outages from OS and application layer
Assist with application and plug-in testing
Follow documented Jira and Confluence best practices and policies

Preferred Qualifications

Experience with Jira Service Desk
Knowledge of Atlassian marketplace plugins and tools and integrations
Hands-on experience with AWS (EC2, Lambda, S3, RDS)
Experience with various database technologies (PostgreSQL)