Illinois, United States

Full-time · Associate
1,001-5,000 employees · Software Development

Job Description:

Job Description Summary : CRM Applications Scrum & Release Coordinator
The mission of the S&R Coordinator is to provide logistical support for automation initiatives that improve the productivity of global Sales and Support Organizations.
The S&R Coordinator will work with Business Applications Managers and Analysts to develop and manage project plans, schedules and budgets and will coordinate and manage scrum events for the project team(s).
The S&R Coordinator will also be responsible for the administration of the release calendar for CRM applications as well as the monthly release comms pack.
RESPONSIBILITIES
Scrum Master:
Ensures that the teams perform all scrum activities. Guides and educates the team in applying scrum best practices
Works with System owners in grooming and maintaining the enhancement backlog
Identifies and removes impediments faced by the teams
Is responsible for ensuring the teams deliver sprints and product releases that they commit to delivering on time
Guides the team in ensuring that appropriate levels of testing are performed, e.g. unit testing, integration testing, performance testing, etc., always considering test automation
Coordinates the developers in technical discussions.
Encourages and guides the team in identifying improvement opportunities, and then ensures they are turned into reality.
*Release Coordination
Set and document release calendar for CRM Applications each fiscal year
Prepare administrative artefacts for each release
Coordinate release approvals in a timely manner
Develop and send monthly release comms pack

*Project Coordination

Create and manage project plans and RAID logs for Business Applications initiatives
Provide regular project status updates through meetings and scheduled reports to stakeholders and sponsors
Assist analysts with requirements gathering and ensure subsequent tasks are documented in the plan
Escalate roadblocks/blockers to sponsors and managers to mitigate any risks to timeline or budget
Monitor spend to ensure projects are staying within budget guidelines
Ensure release protocols/checklists are executed by the appropriate teams during deployment
Schedule and moderate monthly Change Control Board meetings
Document Business Applications project best practices, policies and procedures

*Training Content Development

Coordinate development of training materials (cheatsheets, guides, presentations, videos) by functional leads to be consumed by Field Organization users to help them be more effective
Coordinate with the Field Enablement team on communications regarding Business Applications initiatives and releases as well as delivery of system training

Requirements

Minimum Experience Required

Project Management related qualification (Scrum Master Certification preferred).
Experience administering Jira or similar ticket management systems.
Experience administering project management tools. (Asana preferred).
Demonstrated experience coordinating projects.
Demonstrated experience managing senior stakeholders.
Hands-on experience with Agile project management methodologies.
Strong written and verbal communication skills, including presentation skills
Ability to work independently, highly self-motivated and directed

Preferred Or Desired Experience

Salesforce.com Administrator certification (Administrator/Advanced Administrator)
Proficiency with G-Suite and/or Microsoft Office products
Experience leading or participating in governance processes.