Location
Type
Status
Open
Job Duties Include:
Maintain and Work Tickets on the Backups Board
Troubleshoot Backup Failures
New Remote Installations / Reinstallations
Disk Space Cleanup
Maintain and Work Tickets on the IT Maintenance Board
Resolving Remote Server Alerts – Disk Space Cleanup and HDD Failures
Identifying Trends to Reduce Recurrence of Technical Issues
Maintain and Work Remote/Onsite Tickets on the IT Service Board
New User Creations
Troubleshoot PC Application and OS Issues
Remote PC Preps
Setup MFA with End Users
VPN Setup and Troubleshooting
Prep and Deliver Prepped PC’s to Clients
Prep and Deliver Networking Hardware (AP’s, Switches, Routers, etc.)
Maintain Assigned Tickets on Backups, IT Maintenance, and IT Service Boards
Placing all your assigned tickets on your ConnectWise calendar for a future Time/Date and never leaving tickets in a Past Due state.
Attaching, creating, and updating relevant configurations with necessary client asset information
Being attentive to all client correspondence and notifying them daily about new developments of their service request.
Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or Sys Admin II Escalation)
Resolving tickets within 3 hours total worked time and before 15 days of age
Act as Help Desk’s first Escalation Point
Requirements:
2-4 years of experience in Help Desk or IT support position
High School diploma or GED Equivalent
A+ and Network+ Certifications preferred
Proficient Networking Knowledge preferred
Proficiency in Windows Server
Knowledge of Cloud Based Server Environments (Azure, AWS, and WVD) preferred
Working knowledge of Microsoft 365 Email and Office Products
Working knowledge of Microsoft Windows
Knowledge of MacOS and Linux preferred
Efficient problem solving / troubleshooting skills
Energetic, pleasant and professional
Have good verbal and written communication skills
Attention to detail in all things, neat and organized
Strong time management skills to complete multiple concurrent tasks/tickets in a timely manner.
Maintain and Work Tickets on the Backups Board
Troubleshoot Backup Failures
New Remote Installations / Reinstallations
Disk Space Cleanup
Maintain and Work Tickets on the IT Maintenance Board
Resolving Remote Server Alerts – Disk Space Cleanup and HDD Failures
Identifying Trends to Reduce Recurrence of Technical Issues
Maintain and Work Remote/Onsite Tickets on the IT Service Board
New User Creations
Troubleshoot PC Application and OS Issues
Remote PC Preps
Setup MFA with End Users
VPN Setup and Troubleshooting
Prep and Deliver Prepped PC’s to Clients
Prep and Deliver Networking Hardware (AP’s, Switches, Routers, etc.)
Maintain Assigned Tickets on Backups, IT Maintenance, and IT Service Boards
Placing all your assigned tickets on your ConnectWise calendar for a future Time/Date and never leaving tickets in a Past Due state.
Attaching, creating, and updating relevant configurations with necessary client asset information
Being attentive to all client correspondence and notifying them daily about new developments of their service request.
Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or Sys Admin II Escalation)
Resolving tickets within 3 hours total worked time and before 15 days of age
Act as Help Desk’s first Escalation Point
Requirements:
2-4 years of experience in Help Desk or IT support position
High School diploma or GED Equivalent
A+ and Network+ Certifications preferred
Proficient Networking Knowledge preferred
Proficiency in Windows Server
Knowledge of Cloud Based Server Environments (Azure, AWS, and WVD) preferred
Working knowledge of Microsoft 365 Email and Office Products
Working knowledge of Microsoft Windows
Knowledge of MacOS and Linux preferred
Efficient problem solving / troubleshooting skills
Energetic, pleasant and professional
Have good verbal and written communication skills
Attention to detail in all things, neat and organized
Strong time management skills to complete multiple concurrent tasks/tickets in a timely manner.
Job Duties Include:
Maintain and Work Tickets on the Backups Board
Troubleshoot Backup Failures
New Remote Installations / Reinstallations
Disk Space Cleanup
Maintain and Work Tickets on the IT Maintenance Board
Resolving Remote Server Alerts – Disk Space Cleanup and HDD Failures
Identifying Trends to Reduce Recurrence of Technical Issues
Maintain and Work Remote/Onsite Tickets on the IT Service Board
New User Creations
Troubleshoot PC Application and OS Issues
Remote PC Preps
Setup MFA with End Users
VPN Setup and Troubleshooting
Prep and Deliver Prepped PC’s to Clients
Prep and Deliver Networking Hardware (AP’s, Switches, Routers, etc.)
Maintain Assigned Tickets on Backups, IT Maintenance, and IT Service Boards
Placing all your assigned tickets on your ConnectWise calendar for a future Time/Date and never leaving tickets in a Past Due state.
Attaching, creating, and updating relevant configurations with necessary client asset information
Being attentive to all client correspondence and notifying them daily about new developments of their service request.
Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor and/or Sys Admin II Escalation)
Resolving tickets within 3 hours total worked time and before 15 days of age
Act as Help Desk’s first Escalation Point
Requirements:
2-4 years of experience in Help Desk or IT support position
High School diploma or GED Equivalent
A+ and Network+ Certifications preferred
Proficient Networking Knowledge preferred
Proficiency in Windows Server
Knowledge of Cloud Based Server Environments (Azure, AWS, and WVD) preferred
Working knowledge of Microsoft 365 Email and Office Products
Working knowledge of Microsoft Windows
Knowledge of MacOS and Linux preferred
Efficient problem solving / troubleshooting skills
Energetic, pleasant and professional
Have good verbal and written communication skills
Attention to detail in all things, neat and organized
Strong time management skills to complete multiple concurrent tasks/tickets in a timely manner.
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