• Report: Elon Musk plans to cut 75% of Twitter workforce

    Twitter’s workforce is likely to be hit with massive cuts in the coming months, no matter who owns the company, interviews and documents obtained by The Washington Post show, a change likely to have major impact on its ability to control harmful content and prevent data security crises.

    Elon Musk told prospective investors in his deal to buy the company that he planned to get rid of nearly 75 percent of Twitter’s 7,500 workers, whittling the company down to a skeleton staff of just over 2,000.

    Even if Musk’s Twitter deal falls through — and there’s little indication now that it will — big cuts are expected: Twitter’s current management planned to pare the company’s payroll by about $800 million by the end of next year, a number that would mean the departure of nearly a quarter of the workforce, according to corporate documents and interviews with people familiar with the company’s deliberations. The company also planned to make major cuts to its infrastructure, including data centers that keep the site functioning for more than 200 million users that log on each day.

    The extent of the cuts, which have not been previously reported, help explain why Twitter officials were eager to sell to Musk: Musk’s $44 billion bid, though hostile, is a golden ticket for the struggling company — potentially helping its leadership avoid painful announcements that would have demoralized the staff and possibly crippled the service’s ability to combat misinformation, hate speech and spam.

    The impact of such layoffs would likely be immediately felt by millions of users, said Edwin Chen, a data scientist formerly in charge of Twitter’s spam and health metrics and now CEO of the content-moderation start-up Surge AI. He said that while he believed Twitter was overstaffed, the cuts Musk proposed were “unimaginable” and would put Twitter’s users at risk of hacks and exposure to offensive material such as child pornography.

    “It would be a cascading effect,” he said, “where you’d have services going down and the people remaining not having the institutional knowledge to get them back up, and being completely demoralized and wanting to leave themselves.”

    On Thursday evening, Twitter’s top lawyer Sean Edgett sent out a note to all employees saying the company did not have any confirmation from Musk about his plans. Twitter’s own, smaller-scale “cost savings discussions” were put on hold once the merger agreement was signed, Edgett said, according to an email viewed by The Post.

    In internal Slack groups, Twitter employees reacted to the news with anger and resignation, supporting each other and making jokes about the turmoil of the past few months, according to people familiar with the conversations.

    Twitter and Musk are expected to close the purchase by Oct. 28. Planning for the closing is moving forward in apparent good faith after months of legal battles, say people familiar with the negotiations who spoke on the condition of anonymity to discuss internal deliberations. If the deal closes, Musk would immediately become Twitter’s new owner.

    Twitter did not immediately respond to request for comment.

    “The easy part for Musk was buying Twitter and the hard part is fixing it,” said Dan Ives, a financial analyst with Wedbush Securities. “It will be a herculean challenge to turn this around.”

    Nell Minow, a corporate governance expert who is vice chair of ValueEdge Advisors, said Musk was likely shopping ambitious plans to potential investors but will face challenges in implementing his proposals.

    “He’s got to be able to show if he makes those cuts, what happens next?” she said. “What’s he gonna replace it with, AI?”

    Company executives have repeatedly told employees that there are no immediate layoff plans during town hall meetings. In the one town hall that he attended, in June, Musk was pointedly asked a question about layoffs. He answered that he didn’t see a reason low performers should remain employed.

    But the new details, which reflect conversations over the last few months, highlight the extreme nature of Musk’s planned transformation of Twitter amid the challenge of making the long struggling company more profitable. Twitter has never achieved the profit margins or size of other social sites like Meta and Snap. And Musk’s plan to take the company private — freeing it from having to please Wall Street — was a key reason former CEO and co-founder Jack Dorsey got behind Musk’s bid.

    Musk and his representatives did not respond to requests for comment.

    The months-long roller-coaster saga of Musk’s on-again off-again bid for ownership — coupled with a tense legal battle — has left Twitter battered and bruised. It faces significant worker attrition, slowed hiring, stalled projects and a volatile stock price.

    Recently Andrea Walne, a general partner at Manhattan Venture Partners, a firm that has invested in the deal, told Business Insider that she thinks Twitter is worth only $10 billion to $12 billion and that other partners were trying to get out. Musk himself said that he and his investors were “obviously overpaying” for the site during Tesla’s earnings call on Wednesday. Walne did not respond to requests for comment.

    Musk has suggested he’ll loosen content moderation standards and favors restoring former president Donald Trump’s account (on Tuesday he posted a meme of himself, Kanye West and Trump each holding a sword for the social media company he owns or is in the process of purchasing).

    Musk has told investors that he plans to double revenue in three years, and would triple the number of daily users that can view ads in the same period, though he’s offered scant details on how he would accomplish those goals.

    Twitter estimates that its monetizable daily active users (MDAU), defined as the number of users eligible to see ads, is 237.8 million, up 16.6 percent compared with the same quarter last year. But documents that have emerged in Twitter’s court battle with Musk point to far lower numbers, with Musk’s side claiming, using Twitter’s own data, that fewer than 16 million users see the vast majority of ads.

    Moreover, the time those users spend browsing Twitter declined 10 percent over the course of 2021 and only recovered slightly in the first quarter of 2022, according to the interviews.

    Gutting and then reshaping the workforce through rehiring chosen people is a huge part of Musk’s ambitions, according to interviews and documents. Though Musk has previously indicated he would be open to cutting staff — legal filings show that he agreed with a friend over text that the company’s head count wasn’t justified by its revenue when compared with other tech companies — he has not offered specific numbers publicly.

    In presentations prepared for investors and other interested parties, Musk’s optimistic business projections were fueled in part by steep jobs cuts across what was termed a “bloated” organization. One prospective investor, who spoke on the condition of anonymity to candidly describe Musk’s proposals, likened them to leveraged buyouts, where companies are made profitable through devastating cuts to labor and operations.

    But Musk has told associates he thinks that dramatically slimming down the company is the first step to executing a turnaround strategy that would then involve bringing in more effective workers and profitable innovations. Those include expanding on new services that he has claimed could bring in more revenue, such as a subscription business where people pay to subscribe to exclusive content from powerful figures and influencers. (Twitter is currently experimenting with such a model, called Twitter Blue).

    But Twitter’s own data has found that subscriptions may not bring in significant new revenue, according to the interviews. That’s because the users who view the most ads — roughly the top 1 percent of users in the United States — are also the ones most likely to join a subscription service. If they began paying a monthly subscription and went ad-free, the program could cannibalize the most lucrative part of Twitter’s current ad business.

    Twitter’s budget for head count — roughly $1.5 billion last year — includes many highly paid ad salespeople and several thousand engineers. The company also spends hundreds of millions on contracting firms that pay people to review reports of hate speech, child sexual abuse, and other ugly and rule-breaking content on the internet. Twitter’s median compensation — the point at which half make more and half make less — is about $240,000 for all employees and $308,000 for engineers.

    Some of the planned cuts were put on hold pending the sale to Musk, which was announced in April.

    The company is instituting a performance review system called stack ranking that requires managers to grade employees on a numerical curve, so that a set percentage of workers will always be marked as low performers, according to one of the company documents obtained by The Post. The move has been protested by staff members, but Twitter says other tech companies have the same practices.

    Human resources staff at Twitter have told employees that they aren’t planning for mass layoffs, but documents show that extensive plans to push out staff and cut down on infrastructure costs were already in place before Musk offered to buy the company. Musk would then have built on those plans by first targeting low performers — people the company’s human resources system designated as “not on track” or receiving below a 3 out of 5 rating — before moving to other phases of downsizing.

    For weeks leading into the acquisition announcement, Musk and his attorney Alex Spiro pitched a who’s who crowd of elite investors in Silicon Valley and Wall Street on a deal that was billed as a chance not only to transform underperforming Twitter, but to work with the celebrated Musk. Not all potential investors received the same details from Musk’s team.

    Some of Musk’s biggest partners in the deal, including Oracle co-founder Larry Ellison and Sequoia partner Doug Leone were also Trump supporters and self-proclaimed believers in the type of free speech ideology Musk promised to bring back to the platform. (Leone is no longer a Trump supporter but is said to take an expansive view of free speech). Hedge fund manager Kenneth Griffin, the second largest GOP donor in the current midterm cycle, also committed a smaller amount — under $20 million compared with $1 billion from Ellison — to the deal, The Post has learned.

    But many potential notable funders passed.

    Private equity giants T. Rowe Price, TPG and Warburg Pincus, who collectively control more than $1.4 trillion, all decided not to invest after being approached by Musk’s representatives, according to people familiar with the process.

    And other prominent Silicon Valley heavyweights said no as well. LinkedIn founder Reid Hoffman helped connect Musk with Microsoft CEO Satya Nadella as part of the money-raising process, but decided not to invest himself, according to people familiar with the situation. Hoffman is a major Democratic donor, and Musk at the time was already talking about restoring Trump.

    Founders Fund, the Silicon Valley venture firm founded by billionaire Republican donor Peter Thiel, also said no. Thiel first worked with Musk in 2000 when the two merged their companies to form PayPal, and Thiel’s associates have said he is a fan of Musk running Twitter.

    It’s unclear whether these parties didn’t buy into Musk’s lofty projection, or didn’t want to be involved politically.

    Some passed after the company’s finances and Musk’s own predicament began to look less attractive.

    One person who lost interest told The Post that he was alarmed after the market downturn and the cost of the deal began taking a toll on Musk’s finances and the crown jewel of his portfolio, Tesla.

    It hasn’t helped that Musk relentlessly attacked Twitter and its leadership after announcing his takeover, pushing down its stock price. Musk’s latest turnabout only added to the sense of chaos.

    “[It’s] like you bought a new car, you decided you didn’t want it, and then you crash it,” the person said. “And then you’re like ‘I’ll keep it.’”
    Report: Elon Musk plans to cut 75% of Twitter workforce Twitter’s workforce is likely to be hit with massive cuts in the coming months, no matter who owns the company, interviews and documents obtained by The Washington Post show, a change likely to have major impact on its ability to control harmful content and prevent data security crises. Elon Musk told prospective investors in his deal to buy the company that he planned to get rid of nearly 75 percent of Twitter’s 7,500 workers, whittling the company down to a skeleton staff of just over 2,000. Even if Musk’s Twitter deal falls through — and there’s little indication now that it will — big cuts are expected: Twitter’s current management planned to pare the company’s payroll by about $800 million by the end of next year, a number that would mean the departure of nearly a quarter of the workforce, according to corporate documents and interviews with people familiar with the company’s deliberations. The company also planned to make major cuts to its infrastructure, including data centers that keep the site functioning for more than 200 million users that log on each day. The extent of the cuts, which have not been previously reported, help explain why Twitter officials were eager to sell to Musk: Musk’s $44 billion bid, though hostile, is a golden ticket for the struggling company — potentially helping its leadership avoid painful announcements that would have demoralized the staff and possibly crippled the service’s ability to combat misinformation, hate speech and spam. The impact of such layoffs would likely be immediately felt by millions of users, said Edwin Chen, a data scientist formerly in charge of Twitter’s spam and health metrics and now CEO of the content-moderation start-up Surge AI. He said that while he believed Twitter was overstaffed, the cuts Musk proposed were “unimaginable” and would put Twitter’s users at risk of hacks and exposure to offensive material such as child pornography. “It would be a cascading effect,” he said, “where you’d have services going down and the people remaining not having the institutional knowledge to get them back up, and being completely demoralized and wanting to leave themselves.” On Thursday evening, Twitter’s top lawyer Sean Edgett sent out a note to all employees saying the company did not have any confirmation from Musk about his plans. Twitter’s own, smaller-scale “cost savings discussions” were put on hold once the merger agreement was signed, Edgett said, according to an email viewed by The Post. In internal Slack groups, Twitter employees reacted to the news with anger and resignation, supporting each other and making jokes about the turmoil of the past few months, according to people familiar with the conversations. Twitter and Musk are expected to close the purchase by Oct. 28. Planning for the closing is moving forward in apparent good faith after months of legal battles, say people familiar with the negotiations who spoke on the condition of anonymity to discuss internal deliberations. If the deal closes, Musk would immediately become Twitter’s new owner. Twitter did not immediately respond to request for comment. “The easy part for Musk was buying Twitter and the hard part is fixing it,” said Dan Ives, a financial analyst with Wedbush Securities. “It will be a herculean challenge to turn this around.” Nell Minow, a corporate governance expert who is vice chair of ValueEdge Advisors, said Musk was likely shopping ambitious plans to potential investors but will face challenges in implementing his proposals. “He’s got to be able to show if he makes those cuts, what happens next?” she said. “What’s he gonna replace it with, AI?” Company executives have repeatedly told employees that there are no immediate layoff plans during town hall meetings. In the one town hall that he attended, in June, Musk was pointedly asked a question about layoffs. He answered that he didn’t see a reason low performers should remain employed. But the new details, which reflect conversations over the last few months, highlight the extreme nature of Musk’s planned transformation of Twitter amid the challenge of making the long struggling company more profitable. Twitter has never achieved the profit margins or size of other social sites like Meta and Snap. And Musk’s plan to take the company private — freeing it from having to please Wall Street — was a key reason former CEO and co-founder Jack Dorsey got behind Musk’s bid. Musk and his representatives did not respond to requests for comment. The months-long roller-coaster saga of Musk’s on-again off-again bid for ownership — coupled with a tense legal battle — has left Twitter battered and bruised. It faces significant worker attrition, slowed hiring, stalled projects and a volatile stock price. Recently Andrea Walne, a general partner at Manhattan Venture Partners, a firm that has invested in the deal, told Business Insider that she thinks Twitter is worth only $10 billion to $12 billion and that other partners were trying to get out. Musk himself said that he and his investors were “obviously overpaying” for the site during Tesla’s earnings call on Wednesday. Walne did not respond to requests for comment. Musk has suggested he’ll loosen content moderation standards and favors restoring former president Donald Trump’s account (on Tuesday he posted a meme of himself, Kanye West and Trump each holding a sword for the social media company he owns or is in the process of purchasing). Musk has told investors that he plans to double revenue in three years, and would triple the number of daily users that can view ads in the same period, though he’s offered scant details on how he would accomplish those goals. Twitter estimates that its monetizable daily active users (MDAU), defined as the number of users eligible to see ads, is 237.8 million, up 16.6 percent compared with the same quarter last year. But documents that have emerged in Twitter’s court battle with Musk point to far lower numbers, with Musk’s side claiming, using Twitter’s own data, that fewer than 16 million users see the vast majority of ads. Moreover, the time those users spend browsing Twitter declined 10 percent over the course of 2021 and only recovered slightly in the first quarter of 2022, according to the interviews. Gutting and then reshaping the workforce through rehiring chosen people is a huge part of Musk’s ambitions, according to interviews and documents. Though Musk has previously indicated he would be open to cutting staff — legal filings show that he agreed with a friend over text that the company’s head count wasn’t justified by its revenue when compared with other tech companies — he has not offered specific numbers publicly. In presentations prepared for investors and other interested parties, Musk’s optimistic business projections were fueled in part by steep jobs cuts across what was termed a “bloated” organization. One prospective investor, who spoke on the condition of anonymity to candidly describe Musk’s proposals, likened them to leveraged buyouts, where companies are made profitable through devastating cuts to labor and operations. But Musk has told associates he thinks that dramatically slimming down the company is the first step to executing a turnaround strategy that would then involve bringing in more effective workers and profitable innovations. Those include expanding on new services that he has claimed could bring in more revenue, such as a subscription business where people pay to subscribe to exclusive content from powerful figures and influencers. (Twitter is currently experimenting with such a model, called Twitter Blue). But Twitter’s own data has found that subscriptions may not bring in significant new revenue, according to the interviews. That’s because the users who view the most ads — roughly the top 1 percent of users in the United States — are also the ones most likely to join a subscription service. If they began paying a monthly subscription and went ad-free, the program could cannibalize the most lucrative part of Twitter’s current ad business. Twitter’s budget for head count — roughly $1.5 billion last year — includes many highly paid ad salespeople and several thousand engineers. The company also spends hundreds of millions on contracting firms that pay people to review reports of hate speech, child sexual abuse, and other ugly and rule-breaking content on the internet. Twitter’s median compensation — the point at which half make more and half make less — is about $240,000 for all employees and $308,000 for engineers. Some of the planned cuts were put on hold pending the sale to Musk, which was announced in April. The company is instituting a performance review system called stack ranking that requires managers to grade employees on a numerical curve, so that a set percentage of workers will always be marked as low performers, according to one of the company documents obtained by The Post. The move has been protested by staff members, but Twitter says other tech companies have the same practices. Human resources staff at Twitter have told employees that they aren’t planning for mass layoffs, but documents show that extensive plans to push out staff and cut down on infrastructure costs were already in place before Musk offered to buy the company. Musk would then have built on those plans by first targeting low performers — people the company’s human resources system designated as “not on track” or receiving below a 3 out of 5 rating — before moving to other phases of downsizing. For weeks leading into the acquisition announcement, Musk and his attorney Alex Spiro pitched a who’s who crowd of elite investors in Silicon Valley and Wall Street on a deal that was billed as a chance not only to transform underperforming Twitter, but to work with the celebrated Musk. Not all potential investors received the same details from Musk’s team. Some of Musk’s biggest partners in the deal, including Oracle co-founder Larry Ellison and Sequoia partner Doug Leone were also Trump supporters and self-proclaimed believers in the type of free speech ideology Musk promised to bring back to the platform. (Leone is no longer a Trump supporter but is said to take an expansive view of free speech). Hedge fund manager Kenneth Griffin, the second largest GOP donor in the current midterm cycle, also committed a smaller amount — under $20 million compared with $1 billion from Ellison — to the deal, The Post has learned. But many potential notable funders passed. Private equity giants T. Rowe Price, TPG and Warburg Pincus, who collectively control more than $1.4 trillion, all decided not to invest after being approached by Musk’s representatives, according to people familiar with the process. And other prominent Silicon Valley heavyweights said no as well. LinkedIn founder Reid Hoffman helped connect Musk with Microsoft CEO Satya Nadella as part of the money-raising process, but decided not to invest himself, according to people familiar with the situation. Hoffman is a major Democratic donor, and Musk at the time was already talking about restoring Trump. Founders Fund, the Silicon Valley venture firm founded by billionaire Republican donor Peter Thiel, also said no. Thiel first worked with Musk in 2000 when the two merged their companies to form PayPal, and Thiel’s associates have said he is a fan of Musk running Twitter. It’s unclear whether these parties didn’t buy into Musk’s lofty projection, or didn’t want to be involved politically. Some passed after the company’s finances and Musk’s own predicament began to look less attractive. One person who lost interest told The Post that he was alarmed after the market downturn and the cost of the deal began taking a toll on Musk’s finances and the crown jewel of his portfolio, Tesla. It hasn’t helped that Musk relentlessly attacked Twitter and its leadership after announcing his takeover, pushing down its stock price. Musk’s latest turnabout only added to the sense of chaos. “[It’s] like you bought a new car, you decided you didn’t want it, and then you crash it,” the person said. “And then you’re like ‘I’ll keep it.’”
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Bengaluru, Karnataka

    Full Job Description

    Responsibilities:

    Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of calls and chat process agents who deal with our existing, potential new users.
    The QA will monitor inbound calls, sales calls and/or chat responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
    Assist in developing, creating and implementing processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall My Bill Book users experience.
    Participates in design of call and chat monitoring formats and quality standards. Perform call and chat monitoring and provide trend data to the management.
    Participates in users listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed.
    Provides feedback to associates, team leaders and managers. Prepares and analyzes internal and external quality reports for review.

    Requirements:

    Prior Experience 1+ years in call QA process
    Bachelor Degree and excellent verbal, written and interpersonal communication skills
    Must be self-motivator and self-starter
    Exceptional listening and analytical skills
    Solid time management skills
    Must be able to effectively deal with people at all levels inside and outside of the Company
    Creative ability & writing proficiency
    Ability to multitask and successfully operate in a fast paced, team environment
    Must adapt well to change and successfully set and adjust priorities as needed
    Must be proficient with Microsoft Office (intermediate Word, basic Excel)
    Proven track record of improving the process
    Should be able to work in High Pressure environment
    Excellent English, Kannada, Tamil, Telugu, Malayalam communication skills
    Great at relationship building & negotiations skills

    Bengaluru, Karnataka Full Job Description Responsibilities: Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of calls and chat process agents who deal with our existing, potential new users. The QA will monitor inbound calls, sales calls and/or chat responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Assist in developing, creating and implementing processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall My Bill Book users experience. Participates in design of call and chat monitoring formats and quality standards. Perform call and chat monitoring and provide trend data to the management. Participates in users listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Provides feedback to associates, team leaders and managers. Prepares and analyzes internal and external quality reports for review. Requirements: Prior Experience 1+ years in call QA process Bachelor Degree and excellent verbal, written and interpersonal communication skills Must be self-motivator and self-starter Exceptional listening and analytical skills Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability & writing proficiency Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Must be proficient with Microsoft Office (intermediate Word, basic Excel) Proven track record of improving the process Should be able to work in High Pressure environment Excellent English, Kannada, Tamil, Telugu, Malayalam communication skills Great at relationship building & negotiations skills
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Mysore, Karnataka

    Responsibilities
    In a portfolio of projects of higher complexity or small accounts: • Ensure creation of Q&P improvement and customer satisfaction improvement strategy for small accounts. • Recommend Q&P goal setting in projects and also at the DU level • Deploy delivery excellence strategies as elicited in the business plan and other related initiatives • Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation the strategy • For a Business Unit or Development Center: offers specialized process training including content-creation • Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan • Perform risk assessment, Identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders • Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances • Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvement
    Mysore, Karnataka Responsibilities In a portfolio of projects of higher complexity or small accounts: • Ensure creation of Q&P improvement and customer satisfaction improvement strategy for small accounts. • Recommend Q&P goal setting in projects and also at the DU level • Deploy delivery excellence strategies as elicited in the business plan and other related initiatives • Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation the strategy • For a Business Unit or Development Center: offers specialized process training including content-creation • Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan • Perform risk assessment, Identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders • Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances • Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvement
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Pune, Maharashtra, India

    Full-time · Associate
    1,001-5,000 employees · IT Services and IT Consulting

    What you will do?

    Organisation wide administration of Atlassian Jira along with Confluence
    Integrating with Gitlab for source control management systems
    Supporting JIRA project administration by setting up effective workflows, complex projects, security schemes, custom forms, fields, dashboards, and report configurations
    Managing multiple Altassian instances.
    Ensuring that workflows accommodate the SDLC process.
    Contributing and maintaining a consistent governance model regarding customizations, add-ons, and field configurations.
    Administering permission schemes, roles, and user provisioning.
    Able to work in a highly collaborative, multi-country/time zone environment.

    What do you need to know?

    Experience configuring, maintaining, managing and migrating Jira and Confluence, and integrating Gitlab (or Git repo) in an Enterprise environment
    Experience creating and maintaining custom workflows, dashboards, and reports in Jira
    Experience to write and maintain Jira customizations and add custom functions to new/existing processes
    Knowledge of agile development methodologies such as Scrum.
    Knowledge of SDLC process and product lifecycle
    In depth knowledge of issue configuration, permissions schemes, field configuration schemes, notification schemes, and users/groups/roles setup
    Strong understanding of JQL
    Ability to evaluate, test, and configure add-ons
    Passionate about technology;
    Self-driven in research and sharing best practices within the team
    Ability to learn and adopt new tools and process
    Proficient in English communication skills, with an ability to present
    Qualifications: Bachelor’s Degree in Computer Science or Engineering or equivalent
    Pune, Maharashtra, India Full-time · Associate 1,001-5,000 employees · IT Services and IT Consulting What you will do? Organisation wide administration of Atlassian Jira along with Confluence Integrating with Gitlab for source control management systems Supporting JIRA project administration by setting up effective workflows, complex projects, security schemes, custom forms, fields, dashboards, and report configurations Managing multiple Altassian instances. Ensuring that workflows accommodate the SDLC process. Contributing and maintaining a consistent governance model regarding customizations, add-ons, and field configurations. Administering permission schemes, roles, and user provisioning. Able to work in a highly collaborative, multi-country/time zone environment. What do you need to know? Experience configuring, maintaining, managing and migrating Jira and Confluence, and integrating Gitlab (or Git repo) in an Enterprise environment Experience creating and maintaining custom workflows, dashboards, and reports in Jira Experience to write and maintain Jira customizations and add custom functions to new/existing processes Knowledge of agile development methodologies such as Scrum. Knowledge of SDLC process and product lifecycle In depth knowledge of issue configuration, permissions schemes, field configuration schemes, notification schemes, and users/groups/roles setup Strong understanding of JQL Ability to evaluate, test, and configure add-ons Passionate about technology; Self-driven in research and sharing best practices within the team Ability to learn and adopt new tools and process Proficient in English communication skills, with an ability to present Qualifications: Bachelor’s Degree in Computer Science or Engineering or equivalent
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Bengaluru, Karnataka, India On-site

    Full-time · Associate
    10,001+ employees · Financial Services

    In This Role, You Will

    Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
    Liaise with line of business partners, technology teams, and the application vendor to document and troubleshoot production support issues.
    Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
    Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
    Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
    Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
    Coordinate communication and information flow between business and technology teams
    Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes.
    Provide Loan Accounting production support which includes working with operations users, technology and Loan Accounting vendor to resolve issues.
    Provides testing support for vendor upgrades, enhancements and production fixes.
    Provide direction and/or guidance to less experienced staff

    Required Qualifications:

    5+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    Demonstrated experience with implementations of commercial lending applications, Loan IQ.
    Demonstrated knowledge of the Agency Syndications & Loan Trading business in a front office, Operations, or Business Systems Consulting role.
    Sound knowledge and background of Syndication Loan Origination and Servicing activities
    Bengaluru, Karnataka, India On-site Full-time · Associate 10,001+ employees · Financial Services In This Role, You Will Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems. Liaise with line of business partners, technology teams, and the application vendor to document and troubleshoot production support issues. Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables Coordinate communication and information flow between business and technology teams Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes. Provide Loan Accounting production support which includes working with operations users, technology and Loan Accounting vendor to resolve issues. Provides testing support for vendor upgrades, enhancements and production fixes. Provide direction and/or guidance to less experienced staff Required Qualifications: 5+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Demonstrated experience with implementations of commercial lending applications, Loan IQ. Demonstrated knowledge of the Agency Syndications & Loan Trading business in a front office, Operations, or Business Systems Consulting role. Sound knowledge and background of Syndication Loan Origination and Servicing activities
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Los Angeles Metropolitan Area Hybrid

    Full-time · Mid-Senior level
    1,001-5,000 employees · Advertising Services

    Job Summary

    The Application Support Specialist is an integral member of our Application Support team, reporting into the VP of Application Support. The role is responsible for focusing on creating and maintaining security profiles for SBMS, Spectra OX and Prisma, our Digital Media Management platform. This includes identifying, defining, and implementing groups and their corresponding user-profiles for both the Agency’s employees, as well as external parties. Liaising with our Business, Financial, and Media Operations teams will be essential for the creation and adherence to company policies and procedures. The Specialist is also responsible for resolving all first and second level application support requests submitted through neXus for our media and business critical applications. Support includes, but is not limited, to proactive internal client assistance and guidance, problem analysis, tracking the issue through resolution, comprehensive reporting and identifying user issues. The Specialist must deliver on commitments, communicate effectively and strive to improve upon the best practices of the department to ensure an efficient and controlled application environment.

    Main Duties and Responsibilities

    80% Day-to-Day Application Support

    o Responsible for managing all application support requests and error reports.

    o Implement and manage support process and delivery, ensuring that the most efficient and correct solutions are provided for all application service requests in both NY and LA.

    o Develop and maintain technical ‘how to’ documents and installation guides for day to day (recurring) application service requests.

    o Monitor, manage and provide weekly reporting of ticket status, escalations, issues, etc.

    o Provide ‘top tier’ technical and non-technical support for all users as required.

    o Provide technical and customer relations leadership as needed with a focus on service quality.

    o UAT and application upgrade activities during normal business hours and weekends is required.

    o Manage and implement work related goals established by the VP of Application Support.

    20% Security Support

    o Audits and provisioning of licensing for internal tooling such as Jira, Smartsheet, Client Security Portal (CSP) & Vendor Portal.

    o Collaborate with internal stakeholders on media application security processes.

    o Develop and maintain security profiles groups and settings.

    o Ability to troubleshoot security issues.

    o Advise and support internal teams during internal and external audits.
    Los Angeles Metropolitan Area Hybrid Full-time · Mid-Senior level 1,001-5,000 employees · Advertising Services Job Summary The Application Support Specialist is an integral member of our Application Support team, reporting into the VP of Application Support. The role is responsible for focusing on creating and maintaining security profiles for SBMS, Spectra OX and Prisma, our Digital Media Management platform. This includes identifying, defining, and implementing groups and their corresponding user-profiles for both the Agency’s employees, as well as external parties. Liaising with our Business, Financial, and Media Operations teams will be essential for the creation and adherence to company policies and procedures. The Specialist is also responsible for resolving all first and second level application support requests submitted through neXus for our media and business critical applications. Support includes, but is not limited, to proactive internal client assistance and guidance, problem analysis, tracking the issue through resolution, comprehensive reporting and identifying user issues. The Specialist must deliver on commitments, communicate effectively and strive to improve upon the best practices of the department to ensure an efficient and controlled application environment. Main Duties and Responsibilities 80% Day-to-Day Application Support o Responsible for managing all application support requests and error reports. o Implement and manage support process and delivery, ensuring that the most efficient and correct solutions are provided for all application service requests in both NY and LA. o Develop and maintain technical ‘how to’ documents and installation guides for day to day (recurring) application service requests. o Monitor, manage and provide weekly reporting of ticket status, escalations, issues, etc. o Provide ‘top tier’ technical and non-technical support for all users as required. o Provide technical and customer relations leadership as needed with a focus on service quality. o UAT and application upgrade activities during normal business hours and weekends is required. o Manage and implement work related goals established by the VP of Application Support. 20% Security Support o Audits and provisioning of licensing for internal tooling such as Jira, Smartsheet, Client Security Portal (CSP) & Vendor Portal. o Collaborate with internal stakeholders on media application security processes. o Develop and maintain security profiles groups and settings. o Ability to troubleshoot security issues. o Advise and support internal teams during internal and external audits.
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Seattle, WA

    Full-time · Entry level
    10,001+ employees · Retail

    ROLE

    Oversees all of site reliability functions related to Costco’s SAP Commerce Solution.
    Develops, establishes and enforces policies, standards and guidelines for site reliability.
    Identifies, designs, develops, deploys tools and processes to monitor, maintain, and report site performance and availability.
    Tracks system performance, capacity, and use experience to create effective strategies for maintaining and improving system performance and availability. Advises the International Ecommerce team on said strategies.
    Uses communication and documentation tools (Jira, BitBucket, Bamboo, Jenkins, etc.) to communicate and coordinate with other team members.
    Applies technical expertise to lead the resolution of system issues related to system performance, availability and capacity.
    Contributes to and maintains an in-depth understanding of the Nonproduction and Production architectures, including the hosted server environments, deployed applications, integrated packages, 3rd party operational tools, particularly as they relate to system performance, availability, and capacity.
    Works with the design, development, QA, technical operations teams, as well as other stakeholders, to maintain the performance, availability and integrity of Costco’s SAP Commerce solution.
    Communicates effectively with project teams and other participants in ongoing system development to identify and resolve issues, explain solutions, and provide technical expertise.

    Required

    Experience in the development, maintenance, and operation of highly available Ecommerce sites (specifically those based on SAP Commerce).
    Expertise in the use of monitoring and reporting tools for performance and capacity analysis (e.g., Zabbix, App Dynamics, etc.).
    Expertise in performance testing for web applications.
    Knowledge of Java, Linux, and Relational Database systems (particularly MySQL).
    Hands-on experience operating and maintaining high-availability Ecommerce systems. Past experience tuning and maintaining the performance of Java and Linux systems is desirable.
    Ability to prototype and demonstrate mechanisms for performance improvement, high availability, and system scaling.
    Proficient in the use of the Google products: email, spreadsheet, document, presentation, analytics.
    Excellent interpersonal and diplomatic skills as well as a positive attitude.
    Strong communication skills, both oral and written, including presentation skills.
    Demonstrated team-building skills with ability to influence and motivate team members that report to other groups in the organization.
    Adept at assessing issues with ability to devise workable solutions quickly responding appropriately.
    Able to work independently.
    Excellent organizational and planning skills, with experience building tactical plans.
    Flexible, must be able to change priorities quickly, focus on new ones without distraction, able to deal with conflict and work under pressure to meet deliverable dates/timelines.
    Experience in negotiating timelines and deliverables with a strong sense of urgency.
    Ability and willingness to travel globally.
    24 x 7 x 365 operations - evening, weekend, and holiday work will be required (must be able to adjust work hours to accommodate global teams).

    Recommended

    Preferred 2-5 years of retail business knowledge.
    Familiarity with Atlassian tools (including JIRA, Confluence, BitBucket, Bamboo).
    Familiarity with scripting tools, including shell scripts, Groovy, Python and/or Perl.
    Familiarity with principles of Continuous Integration and deployment practices.
    Ability to research and introduce new technologies, practices, and techniques, and open to continued learning.
    Familiarity with Program and Project Management practices.
    Experience working on medium and large-scale projects under both traditional and agile development methodologies.
    Strong knowledge of Systems Development Life Cycle processes, as well as demonstrated experience with Agile and DevOps methodologies.
    Knowledge of French, Spanish, Korean, Mandarin a plus.
    Familiarity with the SAP Commerce platform (hybris) is desirable.
    Seattle, WA Full-time · Entry level 10,001+ employees · Retail ROLE Oversees all of site reliability functions related to Costco’s SAP Commerce Solution. Develops, establishes and enforces policies, standards and guidelines for site reliability. Identifies, designs, develops, deploys tools and processes to monitor, maintain, and report site performance and availability. Tracks system performance, capacity, and use experience to create effective strategies for maintaining and improving system performance and availability. Advises the International Ecommerce team on said strategies. Uses communication and documentation tools (Jira, BitBucket, Bamboo, Jenkins, etc.) to communicate and coordinate with other team members. Applies technical expertise to lead the resolution of system issues related to system performance, availability and capacity. Contributes to and maintains an in-depth understanding of the Nonproduction and Production architectures, including the hosted server environments, deployed applications, integrated packages, 3rd party operational tools, particularly as they relate to system performance, availability, and capacity. Works with the design, development, QA, technical operations teams, as well as other stakeholders, to maintain the performance, availability and integrity of Costco’s SAP Commerce solution. Communicates effectively with project teams and other participants in ongoing system development to identify and resolve issues, explain solutions, and provide technical expertise. Required Experience in the development, maintenance, and operation of highly available Ecommerce sites (specifically those based on SAP Commerce). Expertise in the use of monitoring and reporting tools for performance and capacity analysis (e.g., Zabbix, App Dynamics, etc.). Expertise in performance testing for web applications. Knowledge of Java, Linux, and Relational Database systems (particularly MySQL). Hands-on experience operating and maintaining high-availability Ecommerce systems. Past experience tuning and maintaining the performance of Java and Linux systems is desirable. Ability to prototype and demonstrate mechanisms for performance improvement, high availability, and system scaling. Proficient in the use of the Google products: email, spreadsheet, document, presentation, analytics. Excellent interpersonal and diplomatic skills as well as a positive attitude. Strong communication skills, both oral and written, including presentation skills. Demonstrated team-building skills with ability to influence and motivate team members that report to other groups in the organization. Adept at assessing issues with ability to devise workable solutions quickly responding appropriately. Able to work independently. Excellent organizational and planning skills, with experience building tactical plans. Flexible, must be able to change priorities quickly, focus on new ones without distraction, able to deal with conflict and work under pressure to meet deliverable dates/timelines. Experience in negotiating timelines and deliverables with a strong sense of urgency. Ability and willingness to travel globally. 24 x 7 x 365 operations - evening, weekend, and holiday work will be required (must be able to adjust work hours to accommodate global teams). Recommended Preferred 2-5 years of retail business knowledge. Familiarity with Atlassian tools (including JIRA, Confluence, BitBucket, Bamboo). Familiarity with scripting tools, including shell scripts, Groovy, Python and/or Perl. Familiarity with principles of Continuous Integration and deployment practices. Ability to research and introduce new technologies, practices, and techniques, and open to continued learning. Familiarity with Program and Project Management practices. Experience working on medium and large-scale projects under both traditional and agile development methodologies. Strong knowledge of Systems Development Life Cycle processes, as well as demonstrated experience with Agile and DevOps methodologies. Knowledge of French, Spanish, Korean, Mandarin a plus. Familiarity with the SAP Commerce platform (hybris) is desirable.
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Atlanta, GA

    Full-time
    10,001+ employees · Internet Publishing

    Key job responsibilities

    You will be responsible for all testing of an entire project across various platforms
    You will own the development and execution of test plans and test cases for multiple features of an application
    You will develop and maintain testing strategies, including manual and automation testing.
    You will ensure comprehensive test coverage by working closely with the product and engineering teams to prioritize testing execution and report on test execution progress and results.
    You will participate in design and specification reviews, and use this information to design test plans.
    You will promote QA productivity through automation, tools, and other best practices.
    You will promote a culture of quality throughout the organization.
    You will interact and collaborate with the other development groups at Amazon Music and other organizations within the Amazon group of companies.

    Basic Qualifications

    4+ year of experience working as a Quality Assurance Engineer
    Experience in manual testing
    Experience in automation testing
    Bachelor's Degree

    Preferred Qualifications

    Bachelor's Degree in Computer Science, Mathematics or a related field
    Proficient with Java, Python, or any other comparative coding language.
    Experience with black box and white box testing with the understanding of and/or experience with SQA methodologies, techniques and approaches
    Ownership of test plan development and execution for customer facing applications
    Experience with regression, performance, stress, unit, API, integration and security testing
    Robust experience with desktop and mobile application testing
    Experience working in a related technical integration capacity (build/integration engineer)
    Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
    Effective problem solving and analytical skills
    Self-starter in building and maintaining excellent working relationships with peers
    Atlanta, GA Full-time 10,001+ employees · Internet Publishing Key job responsibilities You will be responsible for all testing of an entire project across various platforms You will own the development and execution of test plans and test cases for multiple features of an application You will develop and maintain testing strategies, including manual and automation testing. You will ensure comprehensive test coverage by working closely with the product and engineering teams to prioritize testing execution and report on test execution progress and results. You will participate in design and specification reviews, and use this information to design test plans. You will promote QA productivity through automation, tools, and other best practices. You will promote a culture of quality throughout the organization. You will interact and collaborate with the other development groups at Amazon Music and other organizations within the Amazon group of companies. Basic Qualifications 4+ year of experience working as a Quality Assurance Engineer Experience in manual testing Experience in automation testing Bachelor's Degree Preferred Qualifications Bachelor's Degree in Computer Science, Mathematics or a related field Proficient with Java, Python, or any other comparative coding language. Experience with black box and white box testing with the understanding of and/or experience with SQA methodologies, techniques and approaches Ownership of test plan development and execution for customer facing applications Experience with regression, performance, stress, unit, API, integration and security testing Robust experience with desktop and mobile application testing Experience working in a related technical integration capacity (build/integration engineer) Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Effective problem solving and analytical skills Self-starter in building and maintaining excellent working relationships with peers
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Mysore, Karnataka

    Responsibilities
    In a portfolio of projects of higher complexity or small accounts: • Ensure creation of Q&P improvement and customer satisfaction improvement strategy for small accounts. • Recommend Q&P goal setting in projects and also at the DU level • Deploy delivery excellence strategies as elicited in the business plan and other related initiatives • Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation the strategy • For a Business Unit or Development Center: offers specialized process training including content-creation • Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan • Perform risk assessment, Identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders • Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances • Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvement
    Preferred Skills:
    Educational Requirements
    Master Of Business Adm.,Bachelor of Engineering
    Mysore, Karnataka Responsibilities In a portfolio of projects of higher complexity or small accounts: • Ensure creation of Q&P improvement and customer satisfaction improvement strategy for small accounts. • Recommend Q&P goal setting in projects and also at the DU level • Deploy delivery excellence strategies as elicited in the business plan and other related initiatives • Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation the strategy • For a Business Unit or Development Center: offers specialized process training including content-creation • Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan • Perform risk assessment, Identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders • Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances • Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvement Preferred Skills: Educational Requirements Master Of Business Adm.,Bachelor of Engineering
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  • $0 - $0 /
    Location
    Type
    Status
    Open
    Rusk, TX 75785
    $4,301 - $7,040 a month - Full-time

    Full Job Description

    The Quality Assurance Specialist IV is selected by and reports to the Quality
    Assurance Manager for Long Term Care Regulation. The Quality Assurance
    Specialist is responsible for overseeing the planning, development, and
    administration of internal quality assurance and compliance activities. Work
    includes appeal processing, performance management, and reviewing, analyzing
    and evaluating investigations to determine compliance with federal, state, and
    program requirements. May supervise the work of others. Works under minimal
    supervision, with extensive latitude for the use of initiative and independent
    judgment.


    Essential Job Functions:
    Coordinates the timely and ongoing transmittal of completed assignments. •Provides technical guidance and assistance to field staff. •Completes and documents quality assurance reviews and communicates those findings to appropriate program staff. •Analyzes quality assurance findings and performance data to identify trends or patterns. •Coordinates case readings and other quality assurance and developmental activities. •Evaluates success of the current processes, best practices, and leads the implementation of changes where improvements must be made. •Reviews trends and resolves problems regarding the methods of quality assurance operations or procedures. •Develops and conducts staff training as new program policies and procedures are implemented or new programs are mandated. •Prepares reports and maintains accurate records of operations. •Communicates and coordinates effectively with all levels of program and agency staff, other state agencies, external stakeholder groups, and various other organizations. •Represents the program at meetings, hearings, trials, conferences and seminars or on boards, panels and committees. •Performs related work as assigned.


    Knowledge Skills Abilities:
    Knowledge Skills Abilities:
    Knowledge and experience in HHSC Provider Investigations. •Knowledge of federal and state laws, rules, program, and policies applicable to HHSC Provider Investigations. Knowledge of performance management and continuous quality improvement processes. Skill in managing multiple and competing priorities. •Skill in critical thinking to identify problems, evaluate alternatives, and recommend effective solutions. •Skill in evaluating trends and patterns in abuse, neglect and exploitation investigations. •Skill in use of personal computer and various software programs to include Word, Excel, PowerPoint, and Outlook. •Ability to gather, assemble, correlate, and analyze facts; to prepare concise reports. •Ability to accurately research, interpret, and apply pertinent statutes, rules, policies and procedures. •Ability to communicate effectively both orally and in writing. •Ability to present to large groups. •Ability to build, establish, and maintain effective working relationships with diverse individuals and groups.

    Registration or Licensure Requirements:
    NONE


    Initial Selection Criteria:
    Experience with HHSC Provider or Long Term Care Regulatory Investigations in a full-time supervisory role, or at minimum, 18 months experience (24 months preferred) conducting investigations as an HHSC Provider or LTCR Investigator. Graduation from a four-year college or university.
    Rusk, TX 75785 $4,301 - $7,040 a month - Full-time Full Job Description The Quality Assurance Specialist IV is selected by and reports to the Quality Assurance Manager for Long Term Care Regulation. The Quality Assurance Specialist is responsible for overseeing the planning, development, and administration of internal quality assurance and compliance activities. Work includes appeal processing, performance management, and reviewing, analyzing and evaluating investigations to determine compliance with federal, state, and program requirements. May supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Essential Job Functions: Coordinates the timely and ongoing transmittal of completed assignments. •Provides technical guidance and assistance to field staff. •Completes and documents quality assurance reviews and communicates those findings to appropriate program staff. •Analyzes quality assurance findings and performance data to identify trends or patterns. •Coordinates case readings and other quality assurance and developmental activities. •Evaluates success of the current processes, best practices, and leads the implementation of changes where improvements must be made. •Reviews trends and resolves problems regarding the methods of quality assurance operations or procedures. •Develops and conducts staff training as new program policies and procedures are implemented or new programs are mandated. •Prepares reports and maintains accurate records of operations. •Communicates and coordinates effectively with all levels of program and agency staff, other state agencies, external stakeholder groups, and various other organizations. •Represents the program at meetings, hearings, trials, conferences and seminars or on boards, panels and committees. •Performs related work as assigned. Knowledge Skills Abilities: Knowledge Skills Abilities: Knowledge and experience in HHSC Provider Investigations. •Knowledge of federal and state laws, rules, program, and policies applicable to HHSC Provider Investigations. Knowledge of performance management and continuous quality improvement processes. Skill in managing multiple and competing priorities. •Skill in critical thinking to identify problems, evaluate alternatives, and recommend effective solutions. •Skill in evaluating trends and patterns in abuse, neglect and exploitation investigations. •Skill in use of personal computer and various software programs to include Word, Excel, PowerPoint, and Outlook. •Ability to gather, assemble, correlate, and analyze facts; to prepare concise reports. •Ability to accurately research, interpret, and apply pertinent statutes, rules, policies and procedures. •Ability to communicate effectively both orally and in writing. •Ability to present to large groups. •Ability to build, establish, and maintain effective working relationships with diverse individuals and groups. Registration or Licensure Requirements: NONE Initial Selection Criteria: Experience with HHSC Provider or Long Term Care Regulatory Investigations in a full-time supervisory role, or at minimum, 18 months experience (24 months preferred) conducting investigations as an HHSC Provider or LTCR Investigator. Graduation from a four-year college or university.
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