Hyderabad, Telangana, India On-site

Full-time · Entry level
51-200 employees · IT Services and IT Consulting

Exp: 1-6 years; Responsibilities Taking ownership of customer issues reported and seeing problems through to resolution Understand, interpret, reproduce, and diagnose issues reported by the customers. Researching, troubleshooting and identifying solutions to resolve product issues Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting Should exhibit patience and empathy while working with a customer with an aim to drive positive customer experience Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues Contributing actively towards knowledge base articles Adherence to strict SLAs Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Atlanta, GA Remote

$99,000/yr - $130,000/yr (LinkedIn est.) · Full-time · Associate
10,001+ employees · Retail

Environment

Environmental Job Requirements:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel

No travel required.

Standard Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years Of Relevant Work Experience

3 years

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications

Must have Solid troubleshooting and analytical skills
Proven ability to build cross functional relationships and partner with various stakeholders to deliver solutions that are aligned to strategy, support business objectives and meet legal and policy requirements
Exceptional verbal and written presentation skills,
Advanced knowledge and experience with excel, v-lookup,
Must be familiar and have processed EIBs in the Absence.
Experience with other Workday modules a Plus
5+ years of Workday Experience required
Must be able to operate as cross functional liaison/SME between internal teams for system enhancements as well as for Workday Bi-annual release
Must have the following Absence background