Bernards, NJ

Contract · Entry level
5,001-10,000 employees · IT Services and IT Consulting

Job Description

Responsibilities:

Support Client application and review customers comments on daily basis on social media.
Replicate customer reported issues hence mobile and desktop testing experiences is helpful.
Generate PowerPoint reports and use other online tools to share the status with upper management.
Use the application yourself to ensure you understand ins and outs of the product offering.

Skills

Excellent communication skill
Analytical capability to view and sort critical issues vs non critical issues.
Experience working as Tier 1 and Tier 2 customer support analyst.
Knowledge of Mobile testing and desktop testing is important.
Strong follow up with customer until issue is closed or resolved.
Excellent team player - Be able to align and share issues with log details with developers.
Generate daily, weekly and monthly reports via google sheets and other online tools.
Open up JIRA tickets, update, follow up and provide regular updates.
Executive escalation - Document any executive escalation and report without fail every 24 hours.

Bernards, NJ Contract · Entry level 5,001-10,000 employees · IT Services and IT Consulting Job Description Responsibilities: Support Client application and review customers comments on daily basis on social media. Replicate customer reported issues hence mobile and desktop testing experiences is helpful. Generate PowerPoint reports and use other online tools to share the status with upper management. Use the application yourself to ensure you understand ins and outs of the product offering. Skills Excellent communication skill Analytical capability to view and sort critical issues vs non critical issues. Experience working as Tier 1 and Tier 2 customer support analyst. Knowledge of Mobile testing and desktop testing is important. Strong follow up with customer until issue is closed or resolved. Excellent team player - Be able to align and share issues with log details with developers. Generate daily, weekly and monthly reports via google sheets and other online tools. Open up JIRA tickets, update, follow up and provide regular updates. Executive escalation - Document any executive escalation and report without fail every 24 hours.
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