Full Job Description
About this role:

Wells Fargo is seeking a Quality Assurance Associate Manager...

In this role, you will:

Manage a team of quality control individuals
Ensure quality for a specific focus of the business or a segment of the overall quality program
Monitor methodology, quality scorecards, and reporting
Establish root cause and develop comprehensive reports and recommendations
Perform analysis on budget, products, processes, or programs as necessary
Provide input into the development of service level agreements
Identify deficiencies and recommends corrective measures
Coach staff to ensure resolution of issues
Write and conduct performance evaluations
Advise staff on complex issues and problems where expertise is required to interpret and administer policies, guidelines or processes
Identify and provide input regarding quality program design, performance trends, innovations, or necessary changes to improve quality or service levels
Be active in daily operations or provide oversight through lower level managers
Required Qualifications, US:

2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience