Raynham, MA On-site
Full-time
10,001+ employees · Hospitals and Health Care
Key Responsibilities
The Implementation & Support Manager is responsible for the overall management of the integration and support of customers on the company’s digital Advance Case Management (ACM) solution. This role will coordinate and oversee resources assigned to the Implementation and Support roles, manage the implementation portfolio and work closely with business stakeholders, customers, integrators, and customer technical resources to align on solutions and coordinate integration activities with customer Electronic Health Record, scheduling and imaging data sources.
The role also includes development of processes, tools, metrics, and documentation, in collaboration with the Implementation and Support teams, to standardize the implementation and support approach. A strong candidate will demonstrate a passion for customer excellence and proactive problem solving and will be comfortable working in a matrixed environment.
Expertise in company’s solution offerings and represent these offerings in customer communications, scoping decisions and solution analysis and recommendations.
Expertise in integrator solutions, limitations and timing requirements to make informed decisions and lead the team toward the best integration experience possible for customers.
Manage implementation portfolio and bi-monthly reporting to leadership.
Manage account assignment and capacity planning, developing resource plans and budget needs for growth projections.
Manage overall reporting for support issues, communicating trends and learnings to business and product leadership.
Coach Implementation and Support team members, ensuring the team is running effectively and promote customer excellence.
Serve as point of contact for new product functionality, therapeutic areas or integrators to plan and coordinate effective adoption and scale into existing integration and support processes.
Work with integrators and commercial leads to identify and launch process improvements for integration and support. Create / update onboarding forms and processes to move to more scalable implementations.
Manage onboarding of new integrators by aligning on processes, data sharing requirements and standardized implementation procedures.
Participate in onboarding of new therapeutic areas; serve as representative for implementation, understand impact to implementation and ways to standardize processes.
Interface and collaborate with Product, Technology, System Reliability Engineers, Business Partners to share learnings and potential efficiencies for future.
Identify, lead and implement process improvement initiatives, leaving a better foundation for the execution of similar projects in the future.
Education
Qualifications
Minimum of Bachelor’s degree required
Full-time
10,001+ employees · Hospitals and Health Care
Key Responsibilities
The Implementation & Support Manager is responsible for the overall management of the integration and support of customers on the company’s digital Advance Case Management (ACM) solution. This role will coordinate and oversee resources assigned to the Implementation and Support roles, manage the implementation portfolio and work closely with business stakeholders, customers, integrators, and customer technical resources to align on solutions and coordinate integration activities with customer Electronic Health Record, scheduling and imaging data sources.
The role also includes development of processes, tools, metrics, and documentation, in collaboration with the Implementation and Support teams, to standardize the implementation and support approach. A strong candidate will demonstrate a passion for customer excellence and proactive problem solving and will be comfortable working in a matrixed environment.
Expertise in company’s solution offerings and represent these offerings in customer communications, scoping decisions and solution analysis and recommendations.
Expertise in integrator solutions, limitations and timing requirements to make informed decisions and lead the team toward the best integration experience possible for customers.
Manage implementation portfolio and bi-monthly reporting to leadership.
Manage account assignment and capacity planning, developing resource plans and budget needs for growth projections.
Manage overall reporting for support issues, communicating trends and learnings to business and product leadership.
Coach Implementation and Support team members, ensuring the team is running effectively and promote customer excellence.
Serve as point of contact for new product functionality, therapeutic areas or integrators to plan and coordinate effective adoption and scale into existing integration and support processes.
Work with integrators and commercial leads to identify and launch process improvements for integration and support. Create / update onboarding forms and processes to move to more scalable implementations.
Manage onboarding of new integrators by aligning on processes, data sharing requirements and standardized implementation procedures.
Participate in onboarding of new therapeutic areas; serve as representative for implementation, understand impact to implementation and ways to standardize processes.
Interface and collaborate with Product, Technology, System Reliability Engineers, Business Partners to share learnings and potential efficiencies for future.
Identify, lead and implement process improvement initiatives, leaving a better foundation for the execution of similar projects in the future.
Education
Qualifications
Minimum of Bachelor’s degree required
Raynham, MA On-site
Full-time
10,001+ employees · Hospitals and Health Care
Key Responsibilities
The Implementation & Support Manager is responsible for the overall management of the integration and support of customers on the company’s digital Advance Case Management (ACM) solution. This role will coordinate and oversee resources assigned to the Implementation and Support roles, manage the implementation portfolio and work closely with business stakeholders, customers, integrators, and customer technical resources to align on solutions and coordinate integration activities with customer Electronic Health Record, scheduling and imaging data sources.
The role also includes development of processes, tools, metrics, and documentation, in collaboration with the Implementation and Support teams, to standardize the implementation and support approach. A strong candidate will demonstrate a passion for customer excellence and proactive problem solving and will be comfortable working in a matrixed environment.
Expertise in company’s solution offerings and represent these offerings in customer communications, scoping decisions and solution analysis and recommendations.
Expertise in integrator solutions, limitations and timing requirements to make informed decisions and lead the team toward the best integration experience possible for customers.
Manage implementation portfolio and bi-monthly reporting to leadership.
Manage account assignment and capacity planning, developing resource plans and budget needs for growth projections.
Manage overall reporting for support issues, communicating trends and learnings to business and product leadership.
Coach Implementation and Support team members, ensuring the team is running effectively and promote customer excellence.
Serve as point of contact for new product functionality, therapeutic areas or integrators to plan and coordinate effective adoption and scale into existing integration and support processes.
Work with integrators and commercial leads to identify and launch process improvements for integration and support. Create / update onboarding forms and processes to move to more scalable implementations.
Manage onboarding of new integrators by aligning on processes, data sharing requirements and standardized implementation procedures.
Participate in onboarding of new therapeutic areas; serve as representative for implementation, understand impact to implementation and ways to standardize processes.
Interface and collaborate with Product, Technology, System Reliability Engineers, Business Partners to share learnings and potential efficiencies for future.
Identify, lead and implement process improvement initiatives, leaving a better foundation for the execution of similar projects in the future.
Education
Qualifications
Minimum of Bachelor’s degree required
0 Comments
0 Shares
Arabic
French
Spanish
Portuguese
Deutsch
Turkish
Dutch
Italiano
Russian
Romaian
Portuguese (Brazil)
Greek