Amritsar, Punjab, India On-site

Full-time
10,001+ employees · Education

CORE COMPETENCIES

Detail Oriented
Communication Skills
Problem Solving
Organizing Skills
Customer Focus
Ethics and Value

SCOPE AND IMPACT OF JOB

Working closely with Test Administrators and the Lead test Administrator in test center, Test Center Manager, takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.

Education And Experience

REQUIRED KNOWLEDGE AND EXPERIENCE

Five year customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required

Skills, Knowledge And Abilities

Customer service skills required
Strong written and oral communication skills
Ability to communication both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment

Other (license/certification)

Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annually

Primary Responsibilities

Operational Administration
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
Perform daily site opening and closing
Help to ensure a clean, professional, quiet testing atmosphere in the center
Customer Service
Review test roster and prepares for candidates including those for special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
****** examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Monitor examinees
Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
Print the test results after the candidate completes the test
Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
Personnel Administration
Screening Test Administrator job applicants
Review TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlines
Submit draft of site staffing schedule to Regional Manager on a weekly basis
Verify correct staffing levels and notify Regional Manager of any and all staffing issues
Assist with training and coaching to new hires
Management Support
Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriate
Take authority to act on behalf of the RM in operations and personnel issues
Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriate
Other duties as assigned

WORK ENVIRONMENT AND CONDITIONS

Physical Requirements

Be comfortable to work in a quiet testing environment
Be flexible in work hours