Ahmedabad, Gujarat, India On-site

Full-time
10,001+ employees · Education

CORE COMPETENCIES:

Detail Oriented
Communication Skills
Problem Solving
Organizing Skills
Customer Focus
Ethics and Value

Education And Experience:
Five year customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required

Skills, Knowledge And Abilities:
Customer service skills required
Strong written and oral communication skills
Ability to communication both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust

Primary Responsibilities:
Operational Administration
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
Perform daily site opening and closing
Help to ensure a clean, professional, quiet testing atmosphere in the center
Customer Service
Review test roster and prepares for candidates including those for special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
****** examinee to assigned test station

Physical Requirements:
Be comfortable to work in a quiet testing environment
Be flexible in work hours