Location
Type
Status
Open
Burbank, CA On-site
Full-time · Associate
1,001-5,000 employees · Entertainment Providers
Position Summary:
The Team Lead supervises and provides support to our team of Specialists, while also helping build and maintain positive and engaging collaboration with our multinational and multicultural pool of freelancers, vendors, clients, and teams. The shift will be Monday through Friday, 9:00am to 6:00pm.
Primary Responsibilities:
Follow department specific schedules and guidelines.
Ensure timely resolution of tickets.
Communicate clearly and effectively with internal and external clients and customers.
Participate in all job and personal knowledge training programs, as well as help run meetings or trainings as needed or assigned.
Supervise work schedule and attendance. Ensure process and policy adherence.
Liaise and work with other departments for any related work or issues.
Conduct monthly 1:1s.
Conduct Quarterly appraisals.
Mentor new members of the team.
Maintain a high level of professionalism in all your interactions with internal and external stakeholders.
Regular review Support ticketing system/Inbox which may include working with JIRA/Freshdesk or manual trackers to ensure all tickets are logged, followed through and resolved within established timelines.
General Criteria:
Employees should have a minimum of 24 months experience in Deluxe.
Employees should have a minimum of 12 months experience working with Sfera.
Must have a minimum of 2 years of experience as an SME (Subject Matter Expert).
Employees should not have had PIP or disciplinary memo in the last 24 months.
Applicants should be flexible with changes in work weeks and/or shifts if there is a business need.
Employee should not have been promoted /changed job through lateral or IJP / transfer from other location in last 12 months.
Full-time · Associate
1,001-5,000 employees · Entertainment Providers
Position Summary:
The Team Lead supervises and provides support to our team of Specialists, while also helping build and maintain positive and engaging collaboration with our multinational and multicultural pool of freelancers, vendors, clients, and teams. The shift will be Monday through Friday, 9:00am to 6:00pm.
Primary Responsibilities:
Follow department specific schedules and guidelines.
Ensure timely resolution of tickets.
Communicate clearly and effectively with internal and external clients and customers.
Participate in all job and personal knowledge training programs, as well as help run meetings or trainings as needed or assigned.
Supervise work schedule and attendance. Ensure process and policy adherence.
Liaise and work with other departments for any related work or issues.
Conduct monthly 1:1s.
Conduct Quarterly appraisals.
Mentor new members of the team.
Maintain a high level of professionalism in all your interactions with internal and external stakeholders.
Regular review Support ticketing system/Inbox which may include working with JIRA/Freshdesk or manual trackers to ensure all tickets are logged, followed through and resolved within established timelines.
General Criteria:
Employees should have a minimum of 24 months experience in Deluxe.
Employees should have a minimum of 12 months experience working with Sfera.
Must have a minimum of 2 years of experience as an SME (Subject Matter Expert).
Employees should not have had PIP or disciplinary memo in the last 24 months.
Applicants should be flexible with changes in work weeks and/or shifts if there is a business need.
Employee should not have been promoted /changed job through lateral or IJP / transfer from other location in last 12 months.
Burbank, CA On-site
Full-time · Associate
1,001-5,000 employees · Entertainment Providers
Position Summary:
The Team Lead supervises and provides support to our team of Specialists, while also helping build and maintain positive and engaging collaboration with our multinational and multicultural pool of freelancers, vendors, clients, and teams. The shift will be Monday through Friday, 9:00am to 6:00pm.
Primary Responsibilities:
Follow department specific schedules and guidelines.
Ensure timely resolution of tickets.
Communicate clearly and effectively with internal and external clients and customers.
Participate in all job and personal knowledge training programs, as well as help run meetings or trainings as needed or assigned.
Supervise work schedule and attendance. Ensure process and policy adherence.
Liaise and work with other departments for any related work or issues.
Conduct monthly 1:1s.
Conduct Quarterly appraisals.
Mentor new members of the team.
Maintain a high level of professionalism in all your interactions with internal and external stakeholders.
Regular review Support ticketing system/Inbox which may include working with JIRA/Freshdesk or manual trackers to ensure all tickets are logged, followed through and resolved within established timelines.
General Criteria:
Employees should have a minimum of 24 months experience in Deluxe.
Employees should have a minimum of 12 months experience working with Sfera.
Must have a minimum of 2 years of experience as an SME (Subject Matter Expert).
Employees should not have had PIP or disciplinary memo in the last 24 months.
Applicants should be flexible with changes in work weeks and/or shifts if there is a business need.
Employee should not have been promoted /changed job through lateral or IJP / transfer from other location in last 12 months.
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