As a provider of market research and competitive intelligence, Fact.MR reports that the global self-service kiosk market is estimated to be valued at USD 28 billion in 2022, with a projected growth to USD 79.5 billion by 2032. The market is anticipated to experience a Compound Annual Growth Rate (CAGR) of 11% during the forecast period from 2022 to 2032.

The rapid advancement of technology in security applications and digital payment methods, such as Radio Frequency Identification (RFID) and Near-Field Communication (NFC), has significantly contributed to the expansion of the global self-service kiosk market.

Emerging technologies like the Internet of Things (IoT) and Artificial Intelligence (AI) are key drivers of market growth during the forecast period. With the increasing adoption of tablets and smartphones, the market is expected to witness significant growth. Additionally, factors such as lower investment costs compared to traditional outlets, innovations in touch screen displays, and advancements in glass technology are fueling the demand for self-service kiosks.

Self-service kiosks offer a range of services, including unlimited Wi-Fi, live transit feeds, and emergency notifications. Leveraging technologies like cloud computing and machine-to-machine communication, these kiosks can provide cost-effective services, driving substantial demand.

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Key Report Attributes:

  • Base Year Value (2021A): USD 26 Billion
  • Estimated Year Value (2022E): USD 28 Billion
  • Projected Year Value (2032F): USD 79.5 Billion
  • Global Growth Rate (2022-2032): CAGR 11%

Key Takeaways:

  • The Asia-Pacific (APAC) region is expected to hold the majority of the market share, with China securing about 30% of the share during the forecast period.
  • The U.S. self-service kiosk market is anticipated to be the fastest-growing, both in terms of volume and value, with an estimated 40% share in the U.S. landscape.
  • The retail kiosks segment is expected to dominate, accounting for approximately 55% of the global revenue based on product.
  • The non-cash payment segment is projected to maintain its position with a growth rate of 12% during the forecast period based on payment method.
  • The Banking, Financial Services, and Insurance (BFSI) segment is likely to offer lucrative expansion opportunities, securing about 30% of the revenue during the forecast period based on end-use service.

Growth Drivers:

  • Increasing adoption of self-service kiosk technologies in hospitals, shopping malls, and airports.
  • Growing usage of Intelligent Personal Assistant & Knowledge Navigator applications like Siri and Cortana.
  • Implementation of smart technologies such as RFID, QR Codes, and smartphone transactions for convenient payments.

Key Restraints:

  • Security concerns associated with self-service kiosks, especially the vulnerability to hacking in public kiosks.

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Competitive Landscape:

Prominent players in the global self-service kiosk market are adopting various strategies for market expansion, including acquisitions, collaborations, partnerships, and expansions. Some recent developments among key players include Valyant AI’s partnership with KIOSK Information Systems in 2020 and Zebra Technologies’ acquisition of antuit.ai in 2021.

Key Companies Profiled by Fact.MR:

  • ZEBRA Technologies Corporation
  • Aila Technologies, Inc.
  • REDYREF
  • Source Technologies
  • Embross
  • Meridian Kiosks
  • NCR Corporation
  • IER
  • Kiosk Information Systems
  • Advanced Kiosks

Key Questions Covered in the Global Self-Service Kiosk Market Report:

  • What is the current scenario of the global self-service kiosk market?
  • Who are the prominent players in the market?
  • How far is the global demand expected to reach over the forecasted period?
  • What was the last 5-year CAGR for the global self-service kiosk market demand?
  • Which region is leading in the global self-service kiosk market?

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