The global IT Service Management (ITSM) Software market is anticipated to grow at a considerable CAGR of 2.4% during the forecast period. The advancement in the ITSM through strategic partnerships is anticipated to promote the growth of the global ITSM market. For instance, in April 2023, Forty8Fifty Labs, an Atlassian Enterprise Platinum Solution Partner focused on agile collaboration and ITSM has become and official Atlassian Specialized Partner in ITSM. This recognition validates the Atlassian Enterprise Platinum Solution Partner's deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction outcomes.

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Further, in May 2023, 4me, a SaaS-based ITSM and Enterprise Service Management (ESM) software vendor has made strategic growth investment led by PSG, a leading growth equity firm partnering with software and technology-enabled services companies to accelerate their growth. The investment will aim to promote 4me’s ongoing product innovation as well as geographic expansion in EMEA and entry into the US market.

Furthermore, in February 2023, SaaS service provider Freshworks Inc. has entered into a 'strategic partnership' with platform-based digital transformation company Sonata Software to expand its sales channel in India. Sonata Software would sell and implement Freshworks' SaaS solutions to promote millions of small and mid-mark businesses. Such strategic partnerships are anticipated to drive the growth of the global ITSM market. 

Global IT Service Management (ITSM) Software Market Report Segment

By Deployment

• On Premises
• Cloud Based

By Application

• Configuration Management
• Performance Management
• Network Management
• Database Management System
• Other

By End-User Industries

• BFSI
• Healthcare
• IT & Telecom
• Government & Education
• Retail
• Travel & Hospitality
• Healthcare
• Others

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IT Service Management (ITSM) Software Market Report Segment by Region

North America          

• United States
• Canada

Europe

• Germany
• United Kingdom
• France
• Spain
• Italy
• Rest of Europe

Asia-Pacific   

• China
• Japan
• India
• Rest of Asia-Pacific

Rest of the World

• Middle East & Africa
• Latin America

Company Profiles

·        Atlassian Corp.

·        Axios Systems PLC

·        BMC Software Inc.

·        Broadcom Inc.

·        CA Technologies

·        Cherwell Software

·        Citrix Systems

·        Efecte Plc

·        Freshworks, Inc.

·        Hewlett Packard Enterprise Co.

·        Hornbill Corporate Ltd.

·        IBM Corp.

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