The global tech support services market (기술 지원 서비스 시장) is estimated to be valued US$ 66.3 billion in fiscal year 2023, up from US$ 63 billion in FY2022. From 2023 to 2033, the market is predicted to increase at a 5.3% CAGR, reaching $111 billion by the end of 2033.

The tech support services industry is experiencing robust growth fueled by the widespread adoption of digital technology across various sectors and the increasing usage of social media, digital platforms, internet connectivity, and smart devices. This expansion is further driven by the demand for cost-effective solutions to enhance efficiency.

Global digitization has led to a proliferation of software systems, which can be prohibitively expensive to develop internally. Outsourcing maintenance and application development not only reduces software costs but also provides the technical expertise necessary for delivering superior customer service. Automation has revolutionized business operations, with organizations worldwide focusing on streamlining processes for enhanced effectiveness.

The prevalence of cyberattacks, particularly in North America, is anticipated to bolster regional market growth. Reports from authoritative bodies such as the FBI, CISA, and NSA highlight the significant vulnerability of the United States to cyber threats. In 2021, these agencies identified numerous cyberattacks, including ransomware incidents, targeting critical infrastructure sectors across the country.

Key Takeaways from the Market Study

  • The market in the United States is expected to grow at a 5.2% CAGR.
  • The European market is expected to grow at a CAGR of 5.6% during the forecast period.
  • Call Center Services is anticipated to have a 34% market share in 2023 and to dominate the global market from 2023 to 2033.
  • The BFSI sector is expected to account for 23% of the market in 2023.

“The market is forecast to grow as a consequence of increased digital technology usage across multiple end-use industries. The burgeoning necessity cost-effective methods of boosting productivity is one of the major drivers for the expansion of the market for technical support services,” says Fact.MR’s analyst.

List of Key Companies Profiled in The Report

  • Capgemini
  • Dell
  • Fujitsu Ltd.
  • Hewlett Packard Enterprise Company
  • Hitachi
  • HP
  • IBM Corporation
  • L&T
  • Lenovo
  • Microsoft Corporation
  • Others

Competitive Landscape
The global market is identified by the presence of a large number of international corporations. The vast majority of these companies rely heavily on alliances, partnerships, mergers, and acquisitions. The following are some of the most important inventions made by key players.

  • In June 2022, IBM's Marketing Toolkit for AI Fairness 360, an open-source program comprising fairness statistics and computation to help in tracking and lessening biases in distinct data sets was launched. This helps customers assess how and when they should use information in order to enhance the consumer experience.
  • TCS extended its cooperation with Zurich Insurance of Germany in September 2022, making TCS the only strategic IT partner for Zurich's insurance coverage IT perspective. TCS would assist the insurer in developing, modifying, and managing all of the software that supports its life insurance operation as part of this collaboration.

More Valuable Insights

Fact.MR, in its new offering, presents an unbiased analysis of the global cheddar cheese market, presenting historical analysis from 2017 to 2021 and forecast statistics for the period of 2023-2033.

The study reveals essential insights based on technical support services market analysis by By Services (Customer Acquisition, Call Center Services, Email & Live Chat Support, Others ( Not Mentioned Elsewhere)), By End-Use Industry (BFSI, Education, Healthcare, Manufacturing, Retails & Consumer Goods, Energy & Utility, IT & Telecommunication, Hospitality, Others (Not Covered Elsewhere)) and by region (North America, Latin America, Europe, East Asia, South Asia and Oceania, And The Middle East & Africa).

The Tech Support Services market is more than a reactive solution to technical glitches; it is a dynamic sector that adapts to the ever-evolving technology landscape. Navigating this landscape requires a comprehensive understanding of its overview, insights, growth, opportunities, trends, recent industry news, and notable developments. Armed with this knowledge, businesses and consumers can actively engage with and contribute to the ongoing evolution of the Tech Support Services market.